Freelancer profile translated to English.

Description

💼 Experienced Virtual Assistant — Remote Administrative Support and Daily Management

After more than 10 years in various administrative roles (file management, project monitoring, client relations, internal organization, communication and relations), I now support entrepreneurs, freelancers, and SMEs in the daily management of their administrative tasks.

✅ My most common tasks:

• Email, calendar, and appointment management

• Drafting, formatting, and tracking documents (Word, Excel, PDF)

• Filing, archiving, and administrative follow-up

• Data entry and client database updates

• Support with invoicing and payment tracking

• Coordination with clients, service providers, or internal teams.

💬 My work style:

Reliable, organized, and attentive, I adapt easily to any environment and make it a point of honor to be responsive and rigorous.

📍 100% remote collaboration — available for one-off tasks or regular support.

Feel free to contact me to discuss your needs!

Languages

French
Native or bilingual
Arabic
Native or bilingual
Spanish
Basic
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Kia
Automotive Expert
AUTOMOBILE
September 2025 - Today (9 months)
Advise and assist brand clients.
Incoming and outgoing calls
Emailing
Communication with the network and dealerships
Communication interne Écoute active et empathie efficacité
GEHC (General Electric Healthcare),
AFTER-SALES SERVICE COORDINATOR (CUSTOMER RELATIONS)
MEDICAL
September 2021 - June 2024 (2 years and 9 months)
France
• Receive customer calls in case of breakdown or malfunction and determine the criticality level
• Direct the customer to a technician if necessary (either remotely or by scheduling an on-site appointment)
• Manage orders for spare parts and necessary tools (check availability and order them)
• Be the primary contact for GE Healthcare customers and ensure they receive optimal service quality throughout the process.
• Manage schedules by optimizing resource planning to ensure service continuity and quality.
• Produce regular reports to inform management about the progress of operations.
• Represent the company to the client by handling their requests and connecting them with the appropriate contacts.
• Identify, analyze, and resolve common problems.
• Collaborate with various stakeholders in the sector.
• Ensure a close presence with employees.
• Take charge of key administrative tasks.
• Update dashboards and tracking tools to enable activity monitoring.
Service clients
PPS,
LOGISTICS ASSISTANT
January 2019 - December 2019 (11 months)
France
• Sales and purchase administration, coordination and challenging of drivers
◦ Telephone and in-person reception
• Coordination of orders and logistics.
Administration des ventes Communication