Salif Mbengue

Context: The Customer Onboarding (CO) project is part of a general context of rapid end-to-end digitalization of customer onboarding, based on a Multichannel and Proximity Banking model, aiming to make customer and advisor relationships richer in human and user-friendly aspects. Mission Objective: Participate in the evolution of individual customer onboarding processes across various channels (Tablet, Advisor Portal, Web, and Remote).

• Participation in business workshops with the user department and the launch of new products

• Writing and updating user stories.

• Participation in Agile ceremonies (Daily, Retro, Sprint Review, Sprint Planning, Refinement)

• Implementation of a new test management procedure by migrating to Xray

• Handling incident tickets reported by branch advisors

• Execution of test campaigns and TNRs on Xray

• Supporting other team members in their skill development on Xray

Context: As a European leader in payment services and transaction security, within the Atos-Worldline teams, we developed the WL Connect mobile solution aimed at ensuring maximum security for transactions carried out by French citizens within the framework of digital identity. As PO, my main role was to implement an agile organization in a de-localized project context (France, Senegal, India). Mission Objective: As PO, my main role was to implement an agile organization in an international context to deploy a mobile solution with different security levels for French citizens. Main Tasks ✅ Product Backlog Management (prioritization of business requirements, story mapping) ✅ Implementation of Agile organization (Daily meeting, Backlog Refinement, Sprint planning, Planning poker) and facilitation of project instances (COSUI, COPRO) ✅ Writing functional specifications in the form of User Stories ✅ Estimation, Communication on the roadmap and achievements ✅ Support and monitoring of deployment on different devices (mobile, web) ✅ Writing the test strategy

Context: In its desire to better manage its customer relations, AXA France launched a number of projects, including the centralization of its service notifications via a solution enabling large-scale communication (multichannel). Mission Objective: Within the Marketing IS and Transversal Programs domain, I participate in the implementation of all outgoing communications to customers regarding the service aspect. Main Tasks: ✅ Analysis of functional specifications (US) ✅ Coordination with the various project stakeholders of the Squad (BA, testers, developers) ✅ Design of test plans ✅ Participation in various meetings (Daily Squad, Backlog Refinement, Sprint Planning, Retro, Planning Poker, Chapter Test, 3 amigos) ✅ Data sampling ✅ Reporting and monitoring of bug fixes ✅ Writing and distribution of minutes (Acceptance, Pre-production) ✅ Testing web services with SOAP UI Functional Environment: Property and casualty insurance, Provident insurance, Savings, Individual and Collective Health Technical Environment ✅ Operating System: Windows ✅ Tools: Excel, Quality Center (QC), JIRA, ADOBE CAMPAIGN, SOAPUI, CONFLUENCE ✅ Methodology: Agile (SCRUMBAN)