Salifa Ahamd, Customer Care Agent

Freelancer profile translated to English.

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Description

Hello,

My name is Salifa, I am 34 years old and have 10 years of experience in Customer Care.

I have worked in various environments in France and abroad:

- Call center subcontracting customer service for other companies: EDF / Bouygues Télécom in France

- Large international company: Apple in Ireland

- Start-up: Citygo in Paris

- Currently freelance, mainly at Onepilot.

For clients such as: Tediber, Biocalma, Ticketac, Le Slip Français, Sezane, etc..

Thanks to these experiences, I adapt easily to all kinds of clients and products.

More personally, I enjoy new technologies, travel, cooking, and investment.

I am currently devouring Amin Maalouf's books, I recommend Samarcande!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic
Vietnamese
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Onepilot
Customer Care
E-COMMERCE
December 2021 - Today (4 years and 5 months)
Ticket processing: Email, Chat and Call on various clients

Resolve user issues.
Order tracking.
Inform about products.
Troubleshooting
Customer loyalty
Etc...
Zendesk Freshdesk Slack Magento Troubleshooting Customer Loyalty Autonomy
Apple
Technical Support Agent
TECH
December 2018 - October 2019 (10 months)
Cork, Ireland
Technical Support Customer Support Customer Experience Customer Care Customer Loyalty
CITYGO SAS
Customer Care Experience
TRANSPORTATION
November 2019 - May 2020 (6 months)
Issy-les-Moulineaux, France
Zendesk Customer Experience Customer Service Troubleshooting Customer Success Benchmark Magento Slack

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