Freelancer profile translated to English.
Back to original languageAbout Salas
As a customer experience specialist, I help companies manage and improve their customer journeys, ensuring a smooth, human, and professional relationship at every touchpoint. With over 10 years of experience in customer relations and operational support, I am involved in the daily management of customer requests as well as in structuring processes and monitoring service quality.
French
Native or bilingual
English
Fluent
Italian
Fluent
Remote only
Primarily works remotely
Experience
- Les Boulangeries PREMIÈRE MOISSONCustomer Experience CoordinatorRESTAURANTS AND FOOD SERVICEMarch 2022 - June 2025 (3 years and 3 months)Montreal, QC, Canada• • Coordination of customer management processes• • Administrative support for internal teams• • Analysis of customer data to improve experience
- École d'art en ligne Florence Art et DessinCustomer Service TechnicianSeptember 2019 - March 2022 (2 years and 6 months)Montreal, QC, Canada• • Management of customer requests and file follow-up• • Implementation of standardization procedures
- Boutique de mobilier STRUCTUBEStore ManagerNovember 2018 - September 2019 (10 months)Montreal, QC, Canada• • Supervision of a sales team and store management• • Reporting and optimization of commercial objectives
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Education
- DEC in Textile PrintingCEGEP du VIEUX-MONTREAL2016DEC en Impression Textile
- Foundation year in Applied ArtsL'Ecole superieure d'Art et de Design de Nancy2012Mise à niveau en arts appliqués
Skill set
Categories
- Other