Freelancer profile translated to English.

Description

Welcome to my profile,

Curious, versatile, and attentive, it is naturally that I offer my help to my clients.

What can I bring you?

- Customer support missions: responding to tickets, resolving customer complaints, improving customer experience, identifying customer needs.

- Training missions: helping you train your employees through my field experience and my pedagogical skills

- Communication/community management missions: optimizing your communication strategy

Contact me! 😊

Industry field of expertise

Languages

Workplace preferences

Can work on-site

Annemasse (up to 50km)

booking
customer service consultant
HOSPITALITY
April 2023 - September 2023 (5 months)
Emailing After-sales service Complaint handling Customer satisfaction
Tutor24
E learning negotiation customer relations
EDUCATION AND E-LEARNING
September 2019 - January 2021 (1 year and 5 months)
Genève, Switzerland
Negotiation customer relations course
E-learning
Matmut
Call center
BANKING AND INSURANCE
January 2017 - June 2017 (5 months)
call center

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Master II MEEF
Inspe lyon 1
2016
Master MEEF (métier de l’enseignement et de la formation) mention 2nd degrés lycée professionnel parcours commerce et vente
Bts nrc
Institution Robin
2013
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