Freelancer profile translated to English.

Description

With 13 years of experience in the banking sector, including 8 years dedicated to optimizing sales force tools (CRM, distribution channels, APIs), I support sales management in transforming their business needs into high-performance functional solutions, whether it's Salesforce or internally developed tools.

As a Product Owner and Senior Business Analyst, I bridge the gap between your business and IT teams to design solutions that are genuinely adopted and generate measurable results.

My areas of intervention:

**Product Ownership & AMOA**: Project scoping, requirements gathering, User Story writing, backlog management, and testing strategy. I have managed projects impacting up to 50,000 users with the design of 11 APIs.

**Banking Sales Tools Expertise**: Project management for Salesforce (migration from Classic to Lightning, API design, workflow decommissioning) and internal banking solutions (distribution channels, sales management tools). I have reduced the processing time of critical processes by 10.

**Change Management**: User training, cross-functional communication, and support to ensure the adoption of new tools by sales teams.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 20km)

Société Général Factoring
Proxy Product Owner Salesforce
BANKING AND INSURANCE
December 2023 - Today (2 years and 8 months)
Fontenay-sous-Bois, France
Context:
The mission took place within the GTPS (Global Transaction & Payment Services) Business Unit of Société Générale Factoring, a major player in factoring and supply chain finance. It involved strengthening the Customer Relationship squad, primarily focused on Salesforce CRM.

Missions:
Gather and analyze business needs in close collaboration with internal teams through workshops.
Represent business needs within the squad.
Design functional solutions in collaboration with the Tech Lead and Product Owner.
Formalize user stories and other deliverables (scoping note, requirements description).
Assist in functional testing phases with the Quality Analyst.
Provide Level 2 support and technical expertise as needed.

Achievements:
Decommissioning of the traditional workflow tool for integration into Salesforce (Contract Termination, Full Settlement, Default), reducing maintenance costs by €20,000 and simplifying the user journey for 80 employees.
Design and implementation of APIs to connect Salesforce to an external financing decision solution, reducing processing time for SME financing requests.
User training
Management of Salesforce anomalies and evolutions
Salesforce Administration Salesforce Sales Cloud Functional Testing Workshop Facilitation Salesforce Flow
FRANFINANCE
Product Owner / Senior Business Analyst
BANKING AND INSURANCE
April 2021 - October 2023 (2 years and 7 months)
Nanterre, France
Context:

Within the Distribution and Cross-functional Tools domain of Franfinance Entreprise's IT department, the objective was to implement and manage tools for various business departments (Sales, Risk, and Management).

Missions:
Support business departments in defining their needs.
Write functional specifications and user stories for the development team. Manage backlogs for certain projects and production monitoring.
Maintain and evolve the tools of the distribution and cross-functional tools domain.
Define the testing strategy.
Prepare steering committee meetings.
Achievements:
Product Owner for the Salesforce Classic to Lightning migration project for 180 users, carried out without service interruption and with a 100% adoption rate in 12 months.
Product Owner for the Partners API project: Design of an API between Salesforce and Back Office tools. Proxy Product Owner for the Client Site project (50,000 clients concerned, design of 11 APIs).
Management of anomalies and tool evolutions (GED, OPRA, MOST, Salesforce).
Budget monitoring for Salesforce and Fenwick TMA (Third-Party Maintenance).
Workshop Facilitation Functional Testing Backlog Management Salesforce Administration Product Owner
FRANFINANCE
Business Analyst
BANKING AND INSURANCE
April 2017 - March 2021 (3 years and 11 months)
Nanterre, France
Context:

As part of the implementation and management of direct sales tools for Franfinance partners and the creation of a new in-house configuration tool.

Missions:
Lead business workshops, gather and write expressions of needs. Write test cases.
Monitor developments.
Participate in regression testing for sales tool redesign projects.
Prepare steering committee materials.
Maintain and evolve existing tools.

Achievements:
Design of a new configuration tool for Franfinance partners (Transition from 4 tools to 1 tool).
Took charge of updating sales tool document generation.
Participation in the Oracle BPM to PEGA migration project.
Improvement of the financial rate configuration process (processing time divided by 10).
Corrective and evolutionary maintenance of 9 tools.
Requirements Gathering Workshop Facilitation Functional Specifications Functional Testing BPMN 2.0