Saïd Mrabet, Radio Engineer

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Description

Expert Radio Engineer Atoll

Planning and optimization of 4G, 5G, microwave links

Mastery of the Atoll tool (more than 10 years of experience as a technical support engineer)

I worked for Forsk France (6 years) and Forsk US (5 years) as a technical support engineer for Atoll.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Forsk US
Atoll Technical Support Engineer
TELECOMMUNICATIONS
July 2016 - November 2021 (5 years and 5 months)
Chicago, United States
In charge of the Forsk US technical support team in Chicago
• Responding to technical questions from users by phone and email
• Handling and investigating user issues, in conjunction with the testing and development teams
• Tracking the resolution of bugs, enhancement requests, and new feature requests
• Resolving complex issues related to the use of Atoll for radio network planning and optimization
• Resolving software and system license issues
• Managing customer licenses
• Managing the support team's schedule
• Staying up-to-date on Atoll features and usage through in-depth technological monitoring and user training
Forsk France
Atoll Technical Support Engineer
TELECOMMUNICATIONS
February 2010 - June 2016 (6 years and 5 months)
Blagnac, France
Within the Forsk technical support team
• Handling user requests for Atoll
• Tracking the resolution of bugs and enhancement requests
• Resolving complex issues related to the use of Atoll for radio network planning and optimization
• Resolving software and system license issues
• Managing customer licenses
• Delivering new versions of Atoll

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