About Saïd
French
Native or bilingual
English
Native or bilingual
Experience
- Forsk USAtoll Technical Support EngineerTELECOMMUNICATIONSJuly 2016 - November 2021 (5 years and 5 months)Chicago, United StatesIn charge of the Forsk US technical support team in Chicago• Responding to technical questions from users by phone and email• Handling and investigating user issues, in conjunction with the testing and development teams• Tracking the resolution of bugs, enhancement requests, and new feature requests• Resolving complex issues related to the use of Atoll for radio network planning and optimization• Resolving software and system license issues• Managing customer licenses• Managing the support team's schedule• Staying up-to-date on Atoll features and usage through in-depth technological monitoring and user training
- Forsk FranceAtoll Technical Support EngineerTELECOMMUNICATIONSFebruary 2010 - June 2016 (6 years and 5 months)Blagnac, FranceWithin the Forsk technical support team• Handling user requests for Atoll• Tracking the resolution of bugs and enhancement requests• Resolving complex issues related to the use of Atoll for radio network planning and optimization• Resolving software and system license issues• Managing customer licenses• Delivering new versions of Atoll
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Categories
- Other