Freelancer profile translated to English.

Description

I am Said Charef, an IT Manager with over 26 years of experience in managing IT infrastructures, user support, and digital transformation. Over the years, I have led technical teams and managed large-scale projects for leading companies such as Nike, where I oversaw IT support and infrastructure for several sites, including stores and offices.

Key Skills:

IT Infrastructure Management: Expertise in setting up, optimizing, and supervising complex networks.

Digital Transformation: Leading digitalization projects and implementing collaborative tools (Teams, O365, Slack, Zoom, etc.).

Project Management: Ability to define roadmaps, manage budgets, and coordinate multidisciplinary teams to ensure project success.

What Sets Me Apart:

I stand out for my ability to translate business needs and strategy into concrete technological solutions, while maintaining a proactive and results-oriented approach. My leadership skills enable me to motivate and support my teams in achieving ambitious projects, always with a positive attitude and a desire to innovate.

Experience:

I led IT teams for Nike North, ensuring the reliability, security, and stability of IT services. I also played a key role in digitizing work environments, thereby optimizing the user experience for employees and customers.

Why Work With Me?

My priority is to provide the best possible user experience while ensuring the stability and efficiency of IT systems. I am ready to take on new challenges and put my expertise to work on innovative projects.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Nike
Employee Enablement Manager and Network-System Manager North
January 2018 - Today (8 years and 5 months)
Liaise between our EMEA/FRANCE Workplace Design and Connectivity team and Technology departments. Translate the WD+C strategy and ecosystem into technological product requirements and solutions, and implement them with the right teams. Planner, coordinator, and responsible for SLAs for various technical installations. # Paris HOI Project

Setup of all network infrastructure (all Cisco) and servers (HPE) for the HOI store - the Showroom and the Paris Champs Elysées offices # Enable our employees to offer an optimal experience to produce quality work, collaborate more simply and effectively internally and externally

Management of meeting rooms and associated services - Zoom Room Meeting
- Crestron ...
Implementation and training: Slack - Box Cloud - O365 - Zoom Meeting - WorkVivo - Miro...
IPTV...
Nike
Information Technology Service Manager
January 2008 - January 2018 (10 years)
Saint-Ouen-l'Aumône, France
Supervise and lead the technical team in correlation with the European headquarters. Ensure the provision of all technical services: support, infrastructure, and service partners. Ensure partners deliver agreed-upon service levels. Technical management for events, e.g., broadcast management during major meetings. Manage and plan IT projects
- Mobile Strategy: negotiation with local mobile operators, contracts, and SLAs. Deployment planning and end-user training. - Mobile device management.
- Infrastructure: office moves, server or network upgrades.
- Added Value: finding new technologies to optimize and facilitate work
- Customer-related: assist management in finding solutions and improving collaboration with our clients. Service Delivery
- Report to the European Service Delivery Manager
- Act as a problem manager within the French and Nordic organizations
- Design a new service catalog for the France and Nordic region
- Gather new needs from different entities
- Verify and define SLAs
- Report major issues or problems and improve services
- Management and expertise of knowledge in Remedy, Clarify, and ServiceNow
Nike
IT Management NIKE-PSG Merchandising (Nike France-PSG entity)
January 2003 - January 2008 (5 years)
Saint-Ouen-l'Aumône, France
Definition of IT strategy in line with Nike France and PSG Merchandising. Management and interfacing of the network between Nike and PSG Merchandising and their 4 other entities, including the PSG Champs Elysées store. Management of the retail tool under Columbus by Timeless (15 fixed tills + 10 mobile tills). Jan 2007-Jan 2008: Overhaul of all IT and electrical networks at headquarters
- Voice over IP telephony with Avaya solution
- Migration of all our network access to MPLS (Verizon)
- Wi-Fi access for our entities
- Application Manager for Siebel – Sroc (for Commercial Management) (SAP, Brio, Business Objects…) 2006 - Migration of Windows 2000 servers to Windows 2003 - Exchange 2000 to Exchange 2003 - Complete overhaul of the PSG Merchandising network - Responsible for the IT installation of the Nike Paris store on the Champs Elysées (Servers, PCs, tills, telephone and payment systems). 2005 - Upgrade of the internal network to 100 Mbit and some rooms to Gb. Migration of factory stores to VPN connection. Management of contracts and suppliers, as well as external contractors. Consulting on mobile and fixed telephony management – hardware management consulting.