Freelancer profile translated to English.
Back to original languageAbout Saida
Daily customer relations experience in a high-traffic environment.
Reception management, personalized advice, handling customer requests, and resolving difficult situations.
Accustomed to providing fast, courteous, and customer satisfaction-oriented service while maintaining high-quality standards.
Transferable skills to remote customer support (email, chat, after-sales service).
Arabic
Native or bilingual
French
Fluent
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Maison colletSales AdvisorFebruary 2023 - Today (3 years and 6 months)Paris, FranceCustomer receptionHandling requests and complaintsProduct adviceManaging impatient/unhappy customersCustomer loyalty
- Au Rendez vousCustomer Relations and Logistics ManagerSeptember 2022 - December 2022 (3 months)Supervises customer relations (before/during/after sales)Organizes order processingManages returns, complaints, disputesLiaises between customers, stock, and deliveryOptimizes processes
- Alice's GardenCustomer Relationship Manager and LogisticsMarch 2021 - August 2021 (5 months)FranceOptimized the management of customer requests via email, Provided personalized support to enhance the customer experience, Managed customer returns, supplied drives for carrier invoicing, and reported anomalies.
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Education
- Business DevelopmentStaffMe Academy2025Business Development
- Advanced ExcelStaffMe Academy2025Excel avancé