Saida L.

Project Manager for authorization management within the finance department: Requirements gathering and needs analysis. Design of a centralized portal for authorization management, including an interactive knowledge base. Supervision of the portal's development and integration into the existing infrastructure with continuous testing. Organization of training sessions for end-users, focusing on optimal portal usage. (Use of AI - training video example available upon request) Change management with the development of a management plan to facilitate the transition to the new process. Close collaboration with IT security and compliance teams to ensure regulatory compliance. Implementation of monitoring mechanisms to evaluate the effectiveness of the new system and make improvements. Key figures: 5 departments impacted, 25 Workflows, 200 end-users

Management of training projects, including needs identification, planning, organization, and rigorous management of deadlines and resources. Design of training programs and pedagogical tools. Steering of quality monitoring and compliance with ISO and NF quality standards at the Business Unit level. Operational deployment of new activities (train the trainer, quality monitoring, coordination of internal and external stakeholders). Immersion missions and in-sourced support for client organizations. Administration of performance and e-learning monitoring tools (LMS Talentsoft).

Context: In-sourced immersion at the client organization to manage the launch of the UPPLY platform for the "customer relations/user experience" aspect.

• Contribution to strategic user/customer experience projects (requirements definition, business process identification, workflow definition).

• Construction of the knowledge base and FAQs.

• Training, coordination, and deployment monitoring.

• Optimization of user experience and operational processes.