Freelancer profile translated to English.

Description

Specializing in customer relations and business support, I help my clients optimize their experience and ensure quality follow-up. Thanks to my experience in portfolio management, coordination, and customer support, I strive to build lasting relationships based on listening, responsiveness, and satisfaction.

Industry field of expertise

Languages

English
Fluent
Arabic
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Aix-en-Provence (up to 50km)

Wéreso
Customer Relations Manager
PUBLIC SECTOR
November 2023 - January 2025 (1 year and 2 months)
Marseille, France
Manage and retain a portfolio of over 30 companies and entrepreneurs. Organize more than 10 professional events per year. Ensure administrative and commercial follow-up of client contracts. Participate in revenue growth through the sale of complementary services......
Customer Loyalty After-Sales Service Portfolio Management Event Management Project Coordination
Novacom
Account Manager
TELECOMMUNICATIONS
January 2023 - June 2023 (5 months)
Aix-en-Provence, France
Ensure the follow-up of a portfolio of over 10 clients and participate in the commercial development of the agency. Participate in the management of several digital marketing campaigns for clients in various sectors. Analyze campaign performance through key indicators to improve results by 15%. Collaborate with multidisciplinary teams to coordinate commercial and marketing actions.
Market Research Social Media KPI Google Analytics Performance Management
Produits cosmétiques naturels
Entrepreneurship
E-COMMERCE
January 2020 - January 2022 (2 years)
Tremblay-en-France, France
Launch and develop a business activity over 2 years and build a portfolio of over 40 regular clients. Manage the entire sales cycle (order, delivery, customer follow-up). Manage purchases, inventory, and relationships with several suppliers. Create and manage social media to promote over 10 product lines.
Project Management Inventory Management Customer Relationship Management Customer Follow-up Autonomy