Freelancer profile translated to English.

Description

With a background in telecom deployment (engineering department) and then in application support for Finance IT environments, I now work on two complementary axes.

Application Support & Incident Management: functional administration, user support, incident processing and tracking, participation in application migration and interfacing projects.

Development & Automation: design of custom scripts and tools in Python and JavaScript, automation of recurring tasks, and AI-assisted development through multi-LLM orchestration that I master (scoping, auditing, and integration of generated code). I have notably developed automation pipelines, complete application systems, and data analysis tools.

Rigorous and autonomous, I strive to deliver reliable and quickly operational solutions. Available to discuss your needs.

Languages

French
Native or bilingual
English
Native or bilingual
Chinese
Basic
Arabic
Basic
German
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Rexel Group
IT Finance Application Support / Functional Administration
BANKING AND INSURANCE
February 2024 - Today (2 years and 4 months)
Paris 17, France
Within Rexel's IT Finance department, I provided Level 1 support, functional administration, and user assistance for several finance perimeter applications. My role covered access management, incident processing, user training, and participation in application migration and interfacing projects. Main achievements:
Trax: user and authorization management, user support and training on tool usage, creation of bank accounts and beneficiaries, transaction control, monitoring and communication on failed transactions.

Trax: participation in application migration with infrastructure flow testing for all group entities.

Trax: contribution to setting up new flows between ERP, Trax, and banks, in both directions, with analysis of technical parameters such as encryption, destinations, and flow routing. Quantum: user management and routine administration.

Cegid Tax Ultimate: user management and handling of technical incidents.

Adobe E-Sign: user administration, incident management, user training, conducting presentations and webinars, participation in projects for connecting applications via API.

Enablon Metrics: campaign preparation, user management, incident processing, and user training. Trustpair: user management and functional support.

Skills utilized: L1 Application Support, Functional Administration, Authorization Management, Incident Management, User Training, Migration Management, Flow Testing, Inter-application Coordination, ERP/Bank Flow Analysis, API.
TRAX Quantum Cegid Tax Ultimate Enablon Adobe E-sign
Toonslab
Era Legacy (Toonslab) — Lead Developer
VIDEO GAMES AND ANIMATION
July 2023 - Today (2 years and 11 months)
Development of the private game server Era Legacy (GraalOnline)
Design and development of game systems in GS2 (javascript equivalent) and Unity: NPC scripts, combat mechanics, physics systems, server economy. Reverse-engineering of proprietary file formats (.nw, .gani) and creation of Python pipelines for asset automation.
JavaScript Python LLM Codex Claude Code
Agirc-Arrco
Incident Manager CRM | MCO
PUBLIC SECTOR
April 2022 - December 2023 (1 year and 7 months)
Production
Participation in the analysis and resolution of incidents/evolutions: Collaboration with development teams.
Support for users in production: Assistance and support for end-users.
Acting as a liaison between the business, the development team, and technical teams.

Project Monitoring:
Management and monitoring of Level 1 and Level 2 incidents: As well as associated evolutions within the CRM.
Facilitation of CRM monitoring committees: Including gathering analysis needs, presenting incident resolution progress, and prioritizing tickets.
Weekly reporting to management on actions taken and customer satisfaction levels.
Monitoring: Checking the status of web services, batches, RAM, and other key indicators to ensure system performance and reliability.

Implementation of Acceptance Testing:
Drafting and validation of configuration specifications: Developing necessary documents for system configuration.
Performing functional tests: Conducted on various development environments.
Anomaly Management Preliminary Analysis Prioritization and Assignment Monitoring and Closure Communication