Freelancer profile translated to English.

Description

With a background combining telecom deployment, Finance IT environments, application support, and development, I am involved in needs analysis, understanding operational constraints, business/technical coordination, and the creation of concrete solutions.

I design custom scripts, connectors, and tools using Python, JavaScript, and REST APIs to automate recurring tasks, reduce manual actions, ensure reliable processing, and speed up operations. My experience in application support and incident management also allows me to work on workflow monitoring, functional administration, testing, migration, and inter-application interfacing.

I also use generative AI and multi-LLM orchestration to frame, audit, integrate, and optimize code or application processes.

Languages

French
Native or bilingual
English
Native or bilingual
Chinese
Basic
Arabic
Basic
German
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Rexel Group
Finance IT Application Support / Functional Administration
BANKING AND INSURANCE
February 2024 - Today (2 years and 6 months)
Paris 17, France
Within Rexel's Finance IT department, I provided Level 1 support, functional administration, and user assistance for several applications within the finance scope. My role included access management, incident processing, user training, and participation in application migration and interfacing projects. Key achievements:
Trax: User and authorization management, user guidance and training, creation of bank accounts and beneficiaries, transaction monitoring, and communication on failed transactions.

Trax: Participation in the application migration, including testing infrastructure workflows for all group entities.

Trax: Contribution to setting up new workflows between ERP, Trax, and banks, in both directions, with analysis of technical parameters such as encryption, destinations, and workflow routing. Quantum: User management and routine administration.

Cegid Tax Ultimate: User management and technical incident handling.

Adobe E-Sign: User administration, incident management, user training, conducting presentations and webinars, and participation in projects for inter-application connection via API.

Enablon Metrics: Campaign preparation, user management, incident processing, and user training. Trustpair: User management and functional support.

Skills used: L1 Application Support, Functional Administration, Authorization Management, Incident Management, User Training, Migration Management, Workflow Testing, Inter-application Coordination, ERP/Bank Workflow Analysis, API.
TRAX Quantum Cegid Tax Ultimate Enablon Adobe E-sign
Toonslab
Era Legacy (Toonslab) — Lead Developer
VIDEO GAMES AND ANIMATION
July 2023 - Today (3 years and 1 month)
Development of a private game server Era Legacy (GraalOnline)
Design and development of game systems in GS2 (javascript equivalent) and Unity: NPC scripts, combat mechanics, server economy systems. Reverse-engineering of proprietary file formats (.nw, .gani) and creation of Python pipelines for asset automation.
JavaScript Python LLM Codex Claude Code
Agirc-Arrco
Incident Manager CRM | MCO
PUBLIC SECTOR
April 2022 - December 2023 (1 year and 7 months)
Production
Participation in incident/evolution analysis and resolution: Collaboration with development teams.
Support for users in production: Assistance and support for end-users.
Bridging the gap between business, the development team, and technical teams.

Project Monitoring:
Management and monitoring of Level 1 and Level 2 incidents: As well as associated evolutions within the CRM.
Facilitating CRM follow-up committees: Including gathering analysis needs, presenting incident resolution progress, and prioritizing tickets.
Weekly reporting to management on actions taken and customer satisfaction levels.
Monitoring: Checking the status of web services, batches, RAM, and other key indicators to ensure system performance and reliability.

Implementation of Acceptance Testing:
Drafting and validation of configuration specifications: Developing necessary documents for system configuration.
Performing functional tests: Conducted on various development environments.
Anomaly Management Preliminary Analysis Prioritization and Assignment Monitoring and Closure Communication