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Sahra HainkeSH

Sahra Hainke

Project Manager

€1,150/day
Palma de Mallorca, ES
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sahra

  • German

    Native or bilingual

  • Spanish

    Conversational

  • English

    Fluent

  • French

    Basic

Can work on-site
Palma de Mallorca (up to 50km)

Experience

  • Telefónica Germany GmbH & Co. OHG
    B2B Product Management
    TELECOMMUNICATIONS
    January 2024 - May 2026 (2 years and 4 months)
    Munich, Germany
    • • Project lead for entire B2B customer communication within a major IT transformation project
    • • Advisory role for IT development team to ensure optimal implementation of customer communication workflows within new IT structure
    • • Monitoring cross-departmental process harmonization to create unified approach for B2B customer engagement Key Achievements:
    • • Introduction of new agile working methodology including optimized IT development process with clearly defined responsibilities
    • • Reduction of process redundancies by 35% through effective system integration and workflow optimization
    • • Successful unification of customer communication across 3 previously separate systems
    • • Implementation of Customer Journeys and Customer Experience, skills=[]
  • LichtBlick SE
    Chief of Staff
    ENERGY AND UTILITIES
    September 2023 - March 2024 (6 months)
    Hamburg, Germany
    • • Planning and management of OKR process, including review and definition of new objectives and key results for sales and service operations
    • • Supporting management with team-building activities, business case creation, and strategy definition
    • • Content coordination with stakeholders within budget planning framework for upcoming fiscal years
    • • Preparation of carve-out including establishment of new team structures and definition of team responsibilities, skills=[]
  • Telefónica Germany GmbH & Co. OHG
    Customer Experience
    TELECOMMUNICATIONS
    December 2022 - December 2023 (1 year)
    Munich, Germany
    • • Responsible for Customer Experience within a major IT transformation project
    • • Advisory role for IT development team to ensure customer-centric design and corresponding implementation
    • • Development of data-driven feedback loops for continuous improvement of customer touchpoints within sales processes, skills=[]

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Education

  • Leaders of AI
    AI Integration Expert
    2026
    Leaders of AI
  • Ten-more-in Leadership Coaching, Class 8
    Ashridge Business School
    2024
    Ten-more-in Leadership Coaching, Class 8

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