Freelancer profile translated to English.

Description

Specializing in communication and customer relations, with a background in journalism and communication.

I focus on customer support management, writing professional responses, and optimizing exchanges between brands and users.

Independent, responsive, and organized, I easily integrate into existing teams and processes. My motto: clear, respectful, and effective communication

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Dévelopemment professionnel
Professional Development and Language Improvement
January 2022 - January 2025 (3 years)
Improving English for an international professional context. Participation in personal writing and digital communication projects.
English Web Writing Individual Coaching Reading Creative
Provectio,
Web Writer and Content Creator
October 2020 - August 2022 (1 year and 10 months)
Marrakesh, Morocco
Writing and rewriting SEO-optimized web articles for various clients. Complete management of content projects, from conception to publication. Animation and engagement of online communities.
UDEV,
Account and Recruitment Manager
October 2018 - March 2020 (1 year and 5 months)
Marrakesh, Morocco
Creation and monitoring of client contracts, processing reservations. Recruitment and training of teams, operational management. Writing and managing web content.