Sadok Manai

Structured 45-minute client meetings to deliver precise quotes and tailored solutions, improving conversion rates. Managed the full sales cycle for high-profile clients, from prospecting to contract signing and post event follow-up. Coordinated logistics and supply flows across 200+ events with partners and internal teams to ensure timely execution. Reduced overdue accounts by 28% in 6 months through structured follow-ups on client disputes and late payments. Delivered 100 to 1,000+ attendee events for clients such as the Paris City Hall, Fondation Louis Vuitton, BCG, KPMG, with 98% positive feedback. Aligned sales, operations, and finance teams to streamline planning and execution. Drafted and validated commercial offers and contracts with internal legal and financial teams. Boosted 5-star customer reviews by 67.3% in 2024 (from 52 to 87) through process optimization and personalized service. Built strong autonomy and precision in a high-pressure, multilingual and compliance-driven environment. Regularly participated in major exhibitions like SIRHA Lyon and Change Now Paris (40,000 visitors), managing the stand across 3 days, engaging directly with prospects and representing the company. Trained and onboarded seven interns on the company's commercial operations

Coordinated daily with ground teams and flight operations to ensure smooth check-in and boarding for international flights. Acted as a communication bridge between English, French and Arabic-speaking passengers and Italian airport staff, improving customer flow and satisfaction. Resolved real-time issues such as overbooking, delays, and baggage disputes under time pressure and regulatory constraints. Delivered customized upgrade offers, achieving a 15% upsell rate across three traveler segments (business, family, leisure). Gained hands-on experience with airline operational procedures, internal coordination, and service punctuality requirements. Developed autonomy and adaptability in a fast-paced, compliance-driven environment.

Increased annual donations by 80%, from €30,000 to €54,000, by securing 10+ long-term partnerships and doubling the donor base from 23 to 50 contributors. Led and trained a team of 10+ volunteers to execute campaigns efficiently.