Sadline A.

Project Manager & Digital Transformation Lead | SAP Training Specialist

I support teams in structuring, managing, and successfully executing their complex transformation projects. My role: transforming an idea into a concrete action plan, uniting stakeholders, and ensuring progress within deadlines, budget, and objectives.

Rigorous, communicative, and solution-oriented, I combine a strategic vision with a strong operational sense.

📍 Key Expertise :

🚀 Project Manager :

- Freelance Project Manager

- Structuring, coordination, and monitoring of digital, creative, or strategic projects

- Operational monitoring · Team animation · Reporting & deliverables

- Tools: Notion, Trello, Asana, ClickUp, Miro, Salesforce...

- Projects: website, sales funnel, product launch, content

- Remote · FR / EN

💼 Transformation & Training Programs :

- Coordination of SAP training programs (ECC, S4HANA)

- Change management and user adoption in industrial environments

- Multi-stakeholder management (internal teams, suppliers, technical consultants)

🎯 Customer Success & Customer Experience :

- Personalized onboarding: Supporting new clients for a smooth and effective adoption

- Follow-up & loyalty: Regular check-ins, feedback collection, proactive portfolio management

- Complaint management: Coordination with Tech & Product teams to quickly resolve client blockers

- Loyalty strategies: Collaboration with Sales to boost engagement and upsell

- Process optimization: Continuous improvement of customer journeys and operational efficiency

- Support & Back Office: Administrative support and customer service for a smooth B2B experience