About Sabrine
French
Native or bilingual
English
Native or bilingual
Experience
- RATP Smart SystemsProduct ManagerTRANSPORTATIONJanuary 2024 - February 2026 (2 years and 1 month)Paris, FranceScoping and management of the squad dedicated to the creation of a new program on the Bonjour RATP application.PM of a team of 4 Mobile developers (iOS and Android), 2 QAs, 1 UX, and 1 UI.CONTEXTTo improve their acquisition rates and meet their goal of being the number 1 transport application in the Île de France region, as well as enhance customer experience, RATP Smart Systems partnered with a Swiss leader in AI with international experience in public transport applications (MTA New York, Sojo GB, Tokyo Nudge, etc.).The MVP scope includes:
- Personalized transport disruption alerts.
- Rewards and special offers tailored to each user's travel and profile.
OBJECTIVES- Launch the MVP discovery and studies to validate SDK compatibility with the existing architecture.
- Support the tech teams in proposing technical ADRs to help the steering committee make informed decisions about the best solution for integrating front-end/back-end push notifications, considering existing technical constraints.
- Assist the steering committee in making data-driven decisions.
- Successfully meet the promised launch date despite challenges posed by the freezes related to the 2024 Summer Olympics.
MISSION- Manage technical and functional communications and requests with the Swiss partner.
- Collaborate with stakeholders (audience, monetization, etc.).
- Work with UX for customer journey validation.
- Facilitate the dedicated coproj, monitor and validate choices/decisions in steering committee meetings.
- Prepare the roadmap and detailed retroplanning based on the availability of different teams.
- Organize internal testing campaigns.
- Populate and break down different batches on Craft (for steering committee tracking) and Jira for delivery.
- Facilitate and lead all team rituals.
- SNCF ConnectProduct Owner at SNCF ConnectFebruary 2022 - November 2023 (1 year and 9 months)Île-de-France, FranceScoping and management of data flow management tools within the Import feature team. These applications manage the flow of professional ads from the platforms used for ad creation to the diffusion/multidiffusion of ads on the leboncoin group's sites.PM for 3 teams:
- The referent team working on SNCF Voyages assets, responsible for cancellations, exchanges, payment deferrals, cashier's checks, etc.
- The team responsible for the continuous improvement of the After-Sales service (4 Backend developers + 2 Flutter developers + 1 Web React developer): bug fixes and ad-hoc development for the after-sales customer journey.
- The team responsible for consultation (3 Backend developers + Flutter developer): a module dedicated to consulting and managing tickets.
CONTEXTShortly after the launch of the SNCF Connect application, it was time for continuous improvement.OBJECTIVES- Support customer relations and assist in maintaining the application in operational condition.
- Help the business prioritize and implement requests.
- Organize the work of the cross-functional referent team to align other teams' roadmaps with ours and ensure fair workload distribution.
MISSION- Establish the product roadmap for the different teams and the 3/6/9 month Tech roadmap.
- Liaise between Business Units and CX for various evolution requests and strategic Product Board topics.
- Work with CRO (Conversion Rate Optimization) teams to implement necessary A/B tests (Content Square).
- Define KPIs to track the anomaly rate (identify necessary mappings for better readability on Instana dashboards) and the performance of features added to the customer journey using tools (Adobe, BI CRM).
- Populate and prioritize the backlog.
- LeboncoinProduct Manager at leboncoinJune 2021 - December 2021 (6 months)Paris, FranceScoping and management of data flow management tools within the Import feature team. These applications manage the flow of professional ads from the platforms used for ad creation to the diffusion/multidiffusion of ads on the leboncoin group's sites.PM for 2 Import teams (FT Import Auto Employment and Holidays and FT Real Estate) consisting of 10 backend developers, 1 lead dev, 2 DevOps, 2 QAAs, 2 interns:CONTEXTImplementation and execution of a strategy to onboard all professional clients directly through leboncoin's tools.OBJECTIVES
- Meet business objectives in the Real Estate, Auto, Employment, and Holiday markets.
- Study and identify a solution to onboard LBC's various professional client types via an internal tool.
MISSION- Establish the Product Roadmap based on business needs and objectives.
- Define Epics and User Stories for the Backlog.
- Prioritize the Product Backlog.
- Define KPIs to track with the Data FT.
- Continuously work with Business teams (Sales Administrators, Salespeople), Level 1 and Level 2 support teams, legal departments, etc.
- Manage relationships with publishers.
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Education
- National Engineering Diploma, Applied Computer EngineeringNational Engineering Diploma, Applied Computer Engineering2014Diplôme national d'ingénieur, Génie informatique appliquée
- Bachelor's Degree, Management Information SystemsBachelor's Degree, Management Information Systems2011Licence, Informatique de gestion