Freelancer profile translated to English.
Back to original languageAbout Sabrina
VA & Project Manager | Digital Practice Management, Billing & Process Optimization in Healthcare
Description:
Are you looking for support that understands and actively optimizes medical processes?
As a specialized Virtual Assistant, I support medical practices and medical technology companies in eliminating administrative friction. With experience in the healthcare sector, billing, and project management, I offer you a strategic partnership on equal footing.
How I can help:
- Digital Practice Management: Patient onboarding, scheduling, and case intake – remotely and absolutely reliably.
- Process Optimization: Order in Google Workspace or CRM systems, and development of clear SOPs to relieve your on-site team.
- Billing & Documentation: Review of documents and preparation according to GOÄ/EBM to secure your liquidity.
- Interface Management: Confident communication with patients and payers – assertive and solution-oriented.
What sets me apart: Through my practical work, I know the time pressure and documentation obligations precisely. I combine industry know-how with modern management methods to save time and increase the quality of care.
Project Focus Areas:
- Development of digital patient journeys
- Project management for health trades and IT
- Telephone coordination and medical back office
I work 100% remotely, independently, and am interested in long-term collaborations based on efficiency and trust.
Ready for less administration and more time for your patients? Feel free to contact me for an initial consultation!
German
Native or bilingual
Remote only
Primarily works remotely
Experience
- Doc Cirrus GmbHCustomer Care ConsultantHEALTH AND WELLNESSMarch 2025 - September 2025 (6 months)Berlin, Germany• • Handling customer inquiries via phone, email, and chat• • Resolving complaints and maintaining customer satisfaction• • Documentation in the CRM system and close coordination with specialist departments
- medflex GmbHCustomer Support SpecialistHEALTH AND WELLNESSApril 2023 - January 2025 (1 year and 9 months)• • Leading the support team• • Accounting tasks, as well as team organization• • Support for onboarding, as well as pre- and post-care
- CompuGroup Medical SE & Co. KGaACustomer Success ManagerHEALTH AND WELLNESSMay 2022 - March 2023 (10 months)• • Ensuring customer satisfaction, complaint management• • Support with technical/content-related product questions• • Onboarding (webinars, training)
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Education
- Medical AssistantOrthopädische Praxis Klaus Gesang2014
Skill set
Categories
- Other