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Sabrina I.SI

Sabrina I.

Closing - webinar - customer service - well-being

€155/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sabrina

As an experienced webinar moderator, trained in closing and recently venturing into setting, I am passionate about the art of creating engaging, interactive, and results-oriented online experiences.

I have participated in numerous webinars in the fields of training and well-being. Thanks to my mastery of Webinar-Jam, I guarantee smooth moderation, allowing speakers to fully concentrate on their content while I ensure audience engagement and attention.

Whether you offer coaching, workshops, or well-being sessions, my dual role as a moderator and a professional trained in closing methods ensures comprehensive support: from the initial interaction with your prospects to optimizing their online journey.

About me:

Hello! I'm Sabrina, passionate about communication, customer relations, and the digital world.

I currently manage the social media for a yoga company with an engaged community of 36k followers on Instagram and over 21k on Facebook. My role goes beyond content creation: I moderate interactions and ensure smooth, supportive customer relations. I handle all customer service – from managing comments and private messages to handling subscriptions, cancellations, and refunds – with responsiveness and professionalism.

I am also a live webinar moderator, with several sessions to my credit, where I ensure every participant has a smooth, enjoyable, and engaging experience.
Recently trained in closing, I am starting to work in setting, identifying and qualifying prospects to naturally lead them to sales calls.

My goal: to offer human, professional, and strategic support, dedicated to your visibility and development.

Enthusiastically,
Sabrina




  • French

    Native or bilingual

  • English

    Conversational

  • Portuguese

    Conversational

Remote only
Primarily works remotely

Experience

  • MLD
    Webinar - Setting
    CONSULTING AND AUDITS
    January 2024 - Today (2 years and 5 months)
    Webinar Moderation
    Live chat management, answering participant questions, strategic follow-ups to encourage engagement.

    Assisting speakers backstage to manage transitions, potential technical issues, and the smooth running of the presentation.

    Ensuring a friendly, interactive atmosphere conducive to conversion if the objective is commercial.

    Setting (via GoHighLevel - GHL)
    Qualification of inbound leads from marketing campaigns or acquisition funnels.

    Initial contact (voicemails, DMs, WhatsApp, emails...) to build a human connection and establish trust.

    Analysis of prospect needs to verify alignment with the proposed offer.

    Scheduling discovery calls or sales appointments, using personalized strategic scripts.

    Follow-up and re-engagement of prospects via the GHL CRM to maximize conversion rates and reduce "lost" leads.
  • Power B Sasu
    Social Media and Customer Service
    ENTERTAINMENT AND LEISURE
    September 2021 - Today (4 years and 9 months)
    Social Media Management (Instagram & Facebook):
    Responding to comments and private messages, regular content posting, interaction moderation on pages, managing membership requests based on subscriptions.

    Webinar Moderation:
    Live chat animation and management during sessions, interaction with participants, relaying key information, ensuring the smooth running of online events.

    Company Email Management:
    Responding to customer inquiries, contacting new registrants, sending subscription-related reminders, following up on pending payments.

    Subscription Administration via Systeme.io:
    Registering new members and their offers, granting access to training, managing cancellations and access rights.

    Newsletter Writing:
    Creating informative or promotional content to maintain community connection and highlight company offers and events.
  • Starmag / Ciné série / Grazia
    Freelance Web Writer
    PRESS AND MEDIA
    April 2019 - Today (7 years and 2 months)

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Education

  • Bac L
    University of Nantes
    2016
  • International Solidarity
    PIHC
    2015

Certifications

  • Community Manager
    L'école Française
    2020

Skill set (13)

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