Freelancer profile translated to English.
Back to original languageAbout Sabrina
At **KOKUNA**, I support individuals, entrepreneurs, and small businesses daily who need a real helping hand to manage their administrative tasks, documents, or their translation and IT support needs.
I enjoy working in a simple, human, and reassuring environment: my goal is always to make your life easier, to take away the small daily hassles, and to allow you to focus on what's essential.
My expertise:
- Smooth and meticulous administrative assistance: document drafting, clean formatting, file organization, creation of simple and clear tables, professional email responses.
- Natural, precise, and context-appropriate FR-EN / EN-FR translation (short documents, web pages, professional messages, product descriptions, internal communications).
- Accessible IT support for everyone: help with Word, Excel, PDF, digital organization, email management, simple configurations, clear and educational explanations.
What matters to me?
Providing caring support, being responsive, attentive, and making every task simple, enjoyable, and effective, even if you "are not comfortable with administrative or IT tasks".
Working with me means choosing a collaboration where we communicate easily, where nothing is complicated, and where every task—even the smallest—is done with seriousness, precision, and great care.
Looking forward to sharing projects with you!
French
Native or bilingual
English
Native or bilingual
Italian
Native or bilingual
Remote only
Primarily works remotely
Experience
- Professeur de soutien scolaireTutoring (Middle/High School)EDUCATION AND E-LEARNINGSeptember 2020 - July 2023 (2 years and 10 months)Marseille, FranceTasks performed:Tutoring in languages, mathematics, organization, and methodology.Assistance with writing, text comprehension, corrections.Support in preparing for oral exams and assessments.Responsibilities:Adapting methods according to level and needs.Explaining in a clear, simple, and structured manner.Deliverables:Guided exercises, methodology sheets, personalized revisions.
- Agent import exportImport/Export AgentIMPORT AND EXPORTDecember 2021 - Today (4 years and 6 months)Marseille, France**Tasks performed**:
- Management of import/export operations (tracking flows, documentation, declarations, coordination).
- Complete administrative management: commercial documents, client follow-up, archiving, communication, official letters.
- IT management of internal systems: software problem resolution, access management, configurations, team support.
- Dispute resolution: analysis, resolution, coordination with service providers.
- Billing management: data entry, control, follow-up, and reconciliation.
- Daily use of professional tools: Office suite, client platforms, internal ERP systems, emails, and administrative portals.
- Ensure operational continuity of import/export flows.
- Guarantee the reliability and compliance of transmitted documents.
- Diagnose and quickly resolve internal IT problems.
- Maintain precise organization even during periods of high workload.
- Communicate effectively with clients, service providers, and internal teams, in French and English.
- Strict adherence to deadlines, priority management, and rapid adaptation to emergencies.
- Complete and compliant import/export files.
- Administrative reports and structured Excel tables.
- Formatted files (Word/PDF).
- Writing of SOPs for internal and external teams. (FR and EN)
- Documented IT problem resolutions.
- Tracking of disputes and corrective actions.
- KOKUNASole Proprietor - FreelancerE-COMMERCEOctober 2025 - Today (8 months)Marseille, FranceTasks performed:
- Administrative assistance: drafting, proofreading, formatting of professional documents.
- Digital organization: file sorting, creation of structured folders, implementation of simple methods.
- FR-EN-IT / IT-EN-FR Translation (short content, emails, web pages, administrative documents).
- IT support: help with Word, Excel, PDF, emails, simple configurations.
Responsibilities:- Offer personalized, responsive, and caring support.
- Ensure the quality, clarity, and consistency of deliverables.
- Simplify daily tasks to help clients and micro-enterprises.
- Finalized Word/PDF documents
- Ready-to-use translations
- Simple and organized tables
- Remote IT problem resolutions
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Education
- BA in Languages, Applied Arts and Sciences - Communication OptionALLSH Aix-en-Provence2019
- Higher National Diploma in International CommerceLycée Robert Schuman2017
Skill set
Categories
- Other