Sabrina Arraddaf

• Team Management: coaching, skill development, execution monitoring, and operational quality

• Operations Automation: development of n8n workflows for qualitative analysis (LLM routines, report generation) and elimination of low-value-added activities

• Internal Mentoring Program: leading individual and group sessions to harmonize practices and preserve knowledge

• Improvement of Partner Integrations: adapting operational flows to supplier/marketplace constraints, clarifying execution rules, and conducting monthly key account reviews with Ops, Tech, and Account Management teams

• Analysis of Negative Customer Feedback: weekly qualitative review, identification of friction points, and direct contribution to operational and product improvements

• Structuring and Maintenance of Process Documentation on Notion

• Management of complex multi-stakeholder operational cases (partners, service providers, internal teams, end customers)

• Leadership of a team of 20+ freelancers: recruitment, training, and quality monitoring

• Creation and continuous improvement of processes on Notion

• Operational and logistical coordination of events and productions

• Guest management and on-site coordination (Marrakech du Rire Festival)