Sabri Mellal

Hello and welcome to my profile! 👋

IT support technician with over 5 years of experience, I assist companies (from SMEs to large accounts) in maintaining their IT infrastructure in operational condition. My watchwords: rigor, autonomy, and end-user satisfaction.

I have had the opportunity to work on demanding multi-site environments (Dell, Bouygues Telecom, Econocom) where I have developed strong expertise in IT asset management, imaging, and incident resolution (L1/L2).

🛠️ MY TECHNICAL SKILLS:

User Support (L1/L2): Diagnosis and resolution of hardware and software incidents (Windows 10/11, macOS) on-site or remotely (TeamViewer, AnyDesk, Microsoft Terminal Services Client).

Asset Management & Deployment: Imaging, industrial deployment, and equipment management via SCCM.

System Administration: Microsoft 365, Active Directory, Azure/Entra.

Network & Security: Connectivity tests, RJ45 patching, antivirus deployment (Trellix EPO).

IT Logistics: Stock management, inventories, equipment preparation (PCs, POS terminals, smartphones).

💡 MY APPROACH:

Accustomed to managing emergency situations (on-call crisis support), I know how to prioritize requests and communicate clearly with users, whether they are standard or VIP. I can also supervise small technical teams during massive deployments (roll-outs).

I am available for on-site missions in the Île-de-France region or for remote work.

Feel free to send me a message to discuss your needs!