Sabine Grimeau

LEASE MANAGEMENT

• - Preparation of the contract for signature

• - Processing of the signed contract (checking documents, data entry, setting up guarantees, setting up direct debit, checking invoices, digitizing documents and filing)

• - Updating the tenant file

• - Responding to information requests or complaints

PRE-LITIGATION

• - Setting up payment plans

TENANT DEPARTURE

• - Recording the tenant's notice

• - Data entry related to the tenant's departure

• - Account settlement

• - Monitoring terminated debtor files (implementing recovery actions)

• - Digitization of documents and archiving

SECRETARIAL WORK

• - Drafting and sending letters and documents to the tenant

• - Transmitting documents to the caretakers

• - Receiving tenants (physical and telephone reception)

• - Physical and/or telephone reception

◦ - Diagnostic interviews

◦ - Data recording

◦ - Inform, guide, advise, support employees in their housing search (residential or professional mobility)

◦ - Propose products and services

◦ - Training of new employees (2012-2013)

◦ - Support for the Customer Relations Department

• - Physical and telephone reception

• - Interviews

• - Implementation of a collective action for users

• - Development of communication support for the organization