Sabine B.

Strategy and performance optimization for frontline teams (Sales, CSM & Community). Building and managing a team of 15 people:

• Process optimization

• Building and optimizing tools (Salesforce, Back-office, etc.)

• Data & KPIs

• Sales enablement

• Building commercial portfolios and pay plans

• Participation in Growth strategy

As the 5th employee, I founded the Operations team of this start-up and built the foundation for its growth from 5 to 40 employees:

• Recruitment and management of a team of 5 people in Operations

• Recruitment and management of Customer Service

• Process definition

• Implementation of a temporary worker management tool (contracts, payroll, payment)

• Building and monitoring the business plan

• Implementation of financial control

Operational consulting and strategy missions in finance, marketing, customer relations, information systems, operations.

I carried out over 15 missions within the Finance, Marketing, Customer Relations, IS, and Operations departments.

Example projects:

• Development of a start-up's business plan and implementation of financial control

• Implementation of performance analysis for a start-up: organization, definition and calculation of KPIs, dashboard construction

• Building a planning management tool in a customer relations center (Excel, VBA)

• IT project management at a large group for optimizing energy trading contract management tools

• Analysis and optimization of processes within the framework of a reorganization of a Customer Relations Department

• Economic study of the costs and benefits of energy renovation of buildings by 2025: modeling of different scenarios, organization of meetings between stakeholders, writing the report, presentation of results at a press conference