Freelancer profile translated to English.
Back to original languageAbout Saber
IT Transformation Project Director | 15+ years
I support business and IT departments in their IT and organizational transformations, from strategic framing to operational implementation.
I am involved in both structuring projects and consulting missions, process optimization, and change management: CRM, DMS, Data, BI, KYC, process digitalization, IT integration, application ecosystem evolution.
My areas of intervention:
- Strategic Framing & Consulting
Defining roadmaps, IT and process diagnostics, decision support, prioritization, and business/IT alignment
- Project & Program Management
IT project management (from targeted projects to multi-country programs), governance, stakeholder coordination, risk and dependency management
- Process & Organization Optimization
Process analysis and improvement, digitalization, automation, structuring operating models, and continuous improvement
- Governance & Performance
Implementing steering mechanisms (Steering Committees, Management Committees, Steering Committees), executive reporting, commitment tracking
- Change Management & Adoption
Impact analysis, user and manager support, communication, training, and adoption
- RUN & Continuous Improvement
Structuring RUN/BUILD, service quality optimization, support and project team coordination
I work in various contexts, from local projects to multi-stakeholder and multi-country programs, with a pragmatic, results-oriented approach focused on value creation.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- BNP PARIBAS FactorManager of the "Client Management" Domain in FranceBANKING AND INSURANCENovember 2021 - December 2025 (4 years and 1 month)Paris, FranceStrategic transformation program "One Factoring", aiming to harmonize factoring information systems and processes across the group (France and international subsidiaries).
- Managed a migration roadmap for nearly 4 years
- Aligned client management processes with the target model deployed in 12 countries
- Streamlined business processes and clarified roles and responsibilities at each stage, reducing redundancies and operational gray areas
- Structured project management practices in a new transformation context, sharing methods with other program streams.
- Coordinated 15 contributors in a multi-stakeholder and regulated environment
- Integrated 3 major application components into the target system (Salesforce, Alfresco, and DocuSign)
- Supported 350 internal users in adopting the new system
- Deployed the digital onboarding solution to approximately 1,500 BNPP branches
- Implemented about fifteen dashboards and over 300 management reports for operational and managerial activity monitoring
- Migrated several tens of thousands of client and prospect files, ensuring control and transformation rules
- Managed User Acceptance Testing (UAT), go/no-go, cutover, and hypercare phases, up to system stabilization and transition to RUN
- Implemented the post-deployment Demand Management process and structured Build & Run management
- La Banque Postale Leasing & FactoringSenior CRM ConsultantBANKING AND INSURANCESeptember 2020 - October 2021 (1 year and 2 months)Issy-les-Moulineaux, FranceProject Description: The SPARC program aims to implement the factoring management system (iMX), Document Management (DocaPoste), and Customer Relationship Management (Salesforce).• Role on Salesforce➢ Functional scoping of CRM & DMS requirements (interface with the banking system)➢ Governance of business streams (Sales, Customer Relations, Marketing, Risk)➢ Campaign implementation and lead management➢ Post-deployment period management (warranty, AMS, user feedback)➢ Facilitation of feedback workshops➢ AMS implementation▪ Participation in drafting the RFP, analyzing proposals, and selecting the provider▪ Implementation of governance, work methodology, communication tools, and action tracking▪ Facilitation of various committees, Reporting, SLA monitoring▪ Budget monitoring, prioritization, and workstream planning▪ AMS Product Owner during the transition phase• Role on iMX➢ Business acceptance testing management➢ Relationship management with various parties (Publisher, Business, BA)➢ Reporting (Test coverage, progress, ticket reporting and resolution)
- Société Générale FactoringProject ManagerBANKING AND INSURANCEDecember 2017 - July 2020 (2 years and 8 months)Saint-Denis, FranceAs part of digital transformation and international expansion, the "Customer Relations" squad, in full agile mode, manages the B2B relationship between Société Générale Factoring and its clients.• Gathering, identification, and scoping of business needs.• Facilitation of meetings and workshops.• Management and coordination of multidisciplinary teams.• Reporting, data extraction, and analysis.• Proposing solutions aligned with the product vision.• Backlog management, writing user stories, and validating deliverables.• Compliance and KYC, data anonymization within the scope of GDPR.• Interfacing applications: Repository, Aquarius, Data Warehouse, CRM, and DMS.• Supporting SGF in its digital transformation: Implementation of agile methodology Brand change and international expansion Reorganization of Business Units and impact on various applications Infrastructure migration to the group (GTS) Populating a data repository and selecting master data Digitalization of customer journeys with the new digital onboarding channel
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Education
- Project Management Professional - PMPTechnical Institute of America (TIA)2025
- Master Computer Science - Data, Interaction and WebUniversité des Sciences et Techniques du Languedoc, Montpellier2010
Certifications
- AZ-900 Microsoft Azure Fundamentals CertificationMicrosoft2020