Sabah Janaina

Welcoming and personalized advice to customers, ensuring a unique and pleasant shopping experience. Active selling and achievement of performance objectives, ensuring high-quality customer service. Product promotion, shelf management, and regular restocking to maintain an attractive presentation. Participation in inventory management and goods reception. Monitoring performance indicators (KPIs) and adherence to internal procedures related to store profitability.

Administrative coordination of 17 offices nationwide. Direct support to management for daily and strategic operations management. Correspondence management, meeting organization, and project follow-up. Supervision of filing, digital archiving, and internal processes. Priority management, physical and telephone reception, effective internal communication. Implementation and follow-up of administrative procedures, ensuring compliance and efficiency. Preparation and management of documents for management, including reports and presentations.

Management of the sales team and staff training to achieve commercial objectives. Supervision of store operations, inventory management, restocking, and product display. Monitoring of performance (KPIs), analysis of results, and implementation of commercial actions. Guarantee of quality customer service, optimization of the shopping experience, and customer loyalty. Management of schedules, budgets, and cash registers, adhering to brand standards.