Freelancer profile translated to English.
Back to original languageAbout Saad
Application Manager and Technical-Functional Consultant, with over 15 years of experience in application RUN and production incident management on critical information systems. Specializing in technical-functional analysis, operational maintenance (MCO), supervision of development teams, IT coordination, and business support:
• Supervision of application availability and performance (monitoring, alerting, business impact analysis)
• Technical-functional analysis of incidents, anomalies, and requests
• Management of the incident and request lifecycle via ServiceNow
• Administration and evolution of Salesforce solutions (Service Cloud, Marketing Cloud, Experience Cloud)
• Cross-functional coordination of IT, business, and integrator teams
• Management of production deployments (MEP) in conjunction with technical and operations teams
• Writing and updating interface contracts and specifications, Documentation on Confluence
• Active participation in functional and E2E testing
• Monitoring/Management of inter-application flows
• Contribution to CRM data governance and quality
• Participation in Scrum rituals
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- STIMEMCO & Application RUN Manager SalesforceApril 2022 - Today (4 years and 2 months)Groupement les Mousquetaires, Montbartier, FranceManagement of RUN / MCO for critical applications in the Customer & Marketing domain (Loyalty, Customer Service, Marketing Automation)• • Supervision of application availability and performance (monitoring, alerting, business impact analysis)• •Technical-functional analysis of incidents, anomalies, and requests• • Management of the incident and request lifecycle via ServiceNow
- Direction générale des Finances PubliquesTechnical/Functional ConsultantPUBLIC SECTORSeptember 2017 - Today (8 years and 9 months)Paris, FranceTMA/Anomaly Management/Evolution Management:• Analysis of requests• Specification of the problem and solution• Management and assistance of the development team (remote development teams)• Monitoring and prioritization of requests
- DGFIP - Direction Générale des Finances PubliquesSenior Technical-Functional Consultant | Information SystemsSeptember 2016 - March 2022 (5 years and 6 months)Accounting, budgetary, and financial management application (Revenue/Expenditure) for local authorities (> 20 functional domains).
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Education
- Professional Master 2: Information and Systems SciencesFST Saint-Jérôme, Paul Cézanne University Aix-Marseille III2010Sciences de l'Information et des Systèmes Spécialité : Systèmes d’Information Répartis.
- Master's Degree in Software Engineering, Application Engineer DiplomaSchool of Engineering in Applied Sciences2008