Freelancer profile translated to English.
Back to original languageAbout Rym
Passionate about business analysis, product management, and software quality, I am involved in every stage of the digital project lifecycle to ensure the creation of high-value-added solutions.
With a user-centric approach, I translate business needs into clear and detailed specifications, prioritize features in collaboration with stakeholders, and ensure the functional quality of the product through rigorous testing (Jira X-ray and Squash TM).
Versatile, curious, and results-oriented, I bridge the gap between business, technical, and client teams to ensure project success.
🔹 Writing user stories & functional specifications
🔹 Backlog management & prioritization (Agile/Scrum methods)
🔹 Test strategy, test plans, execution, and defect tracking
🔹 Close collaboration with developers, UX/UI, and business teams
🔹 Continuous improvement and focus on user experience
🚀 My goal: to design high-performing, reliable products tailored to real user needs.
French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- QuicktextProduct Owner & QA Tester EngineerJune 2019 - March 2025 (5 years and 9 months)Sousse, Tunisia• Gather client requirements and functional specifications from internal and external stakeholders and prepare the specifications document.• Translate functional specifications and requirements into: product backlog (user stories and epics) and sprint backlog on Agile JIRA.• Provide functional support to developers and testers.• Organize and lead business workshops.• Model general and detailed functional specifications with diagrams (Balsamiq, Figma).• Document, specify, organize, and analyze requirements: from internal stakeholders, external stakeholders, functional and non-functional.• Participate in project plan preparation: Scope, expected deliverables, deadlines, risks, and change management.• Coordinate with various project stakeholders and the Scrum team to maximize product value and optimize project execution.• Track, report, and analyze problems and risks encountered during project execution.• Functionally validate the implementation of developed solutions and features.• Set up dashboards and KPIs to track project performance.• Support clients during solution implementation.• Define test strategies.• Develop test plans, test procedures, test cases, and test scenarios. (Xray, Squach TM).• Ensure the conformity of software development with the requirements of the specifications document.• Case studies and execution of functional and regression tests on various interfaces and OS (software/mobile/Android/Mac, etc.).• Report bugs on JIRA and track their corrections with developers.• Track the progress of requested work (user stories and correction tasks).• Design and execute automated and manual tests for web and mobile applications.
- Cair TunisieProduct Quality EngineerApril 2018 - May 2019 (1 year and 1 month)Sousse, Tunisia• Design, implement, and monitor quality procedures.• Train concerned technicians and operators, raise staff awareness of the quality approach.• Monitor quality indicators, organize internal and external audits (suppliers).• Propose improvements and/or modifications to work methods or procedures.• Comply with discipline, hygiene, and safety rules.• Raise awareness on-site among stakeholders regarding customer complaints and weekly non-conformities.• Launch QRGCs (Quick Response Quality Control) and PDCA (Plan-Do-Check-Act) to analyze the causes of deviations (non-conformities, complaints, process malfunctions...), gather necessary information.• Write internal quality manuals.• Report implemented actions and obtained results.• Lead working groups for problem-solving related to product quality.• Monitor quality indicators, organize internal audits.• Supervise a team of 12 to 20 people.• Control and evaluate qualitative and quantitative performance.• Define corrective actions and implement action plans to improve individual and collective performance.
- (Sté Méditerranéenne de Téléservices)Customer AdvisorNovember 2015 - March 2018 (2 years and 4 months)Sousse, Tunisia• Troubleshooting for customers experiencing outages (internet, landline, and TV).• Propose services to customers based on reported malfunctions.
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Education
- National Engineering Diploma in Mechatronics.ENICarthage (National Engineering School of Carthage)2015Diplôme National d'Ingénieur en Mécatronique.
- Preparatory Cycle in Physics and Chemistry.IPEIM (Preparatory Institute for Engineering Studies of Monastir)2012Cycle Préparatoire en physique chimie.