Freelancer profile translated to English.

Description

Hello! I'm Ryane,

I offer customer relations and administrative support for companies and brands that want to provide a smooth, human, and professional experience to their clients.

Organized, committed, and a good listener, I help you save time while maintaining a quality relationship with your community and customers.

✨ What I can handle:

📩 CUSTOMER RELATIONS & SUPPORT

• Management of customer emails

• After-sales service responses

. Review management

• Order and return tracking

• Complaint management

• Personalized follow-up and loyalty

• Responses via social media or chat

Objective: to offer a close, reassuring, smooth, and human customer experience.

🗂️ ADMINISTRATIVE SUPPORT

• Administrative organization and follow-up

• Updating catalogs, websites

• Filing and document tracking

• Updating files and tracking spreadsheets

Objective: to save you time and lighten your mental load.

💻 DIGITAL & ORGANIZATION

• Management of collaborative tools

• Tracking customer requests

• Implementation of processes and automations

. Monthly reporting

• Simple task and project coordination

Tools used: Gmail, Canva, Notion, Google Workspace, Excel, social media…

✨ Why work with me?

• I am serious, responsive, and committed

• I place great importance on the quality of customer relations

• I easily adapt to the needs and organization of each company

• I enjoy simple, effective, and professional human interactions

My goal: to become a trusted support in your daily life.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

MACIF
Commercial Manager
BANKING AND INSURANCE
May 2019 - April 2025 (5 years and 11 months)
Toulouse, France
Customer relationship management and personalized support in an environment with high human and organizational demands.

On a daily basis, I was responsible for:

supporting clients with their requests and issues,
ensuring rigorous follow-up of cases,
managing written and telephone exchanges,
finding appropriate solutions with reactivity and empathy,
coordinating the different processing steps,
maintaining a smooth and reassuring customer experience.

This experience allowed me to develop:

excellent priority management skills,
clear and professional communication,
a strong ability to adapt,
as well as a real sense of customer service and customer satisfaction.

Today, these skills are useful to me in supporting entrepreneurs and e-commerce businesses in managing their customer relations and organizing their after-sales service.
Customer Care Customer Satisfaction Customer Service After-sales service Customer Relationship Management (CRM)
Homefriend - Groupe Veolia
CUSTOMER RELATIONS OFFICER
PUBLIC SECTOR
January 2018 - April 2019 (1 year and 3 months)
Toulouse, France
Customer relations management within Veolia's customer service department, with daily support for clients in their administrative procedures and problem-solving.

On a daily basis, I was responsible for:

answering incoming calls and providing personalized support,
assisting clients with their administrative procedures (subscriptions, cancellations, billing),
managing urgent situations with reactivity and professionalism,
providing solutions tailored to client needs,
ensuring follow-up of requests and quality of interactions,
carrying out complementary sales of HomeServe assistance services.

This experience allowed me to develop:

excellent customer relationship management skills,
a strong ability to listen and adapt,
managing sensitive situations with calmness and empathy,
as well as a solution-oriented sense of service and customer satisfaction.
Customer Service After-sales service customer relations Customer Satisfaction Customer Care