Ryad Chebbatti

Personalized patient support at home: assistance with autonomy, daily tasks, and management of minor emergency situations. Strong emotional intelligence: managing emotions, crises, and benevolent communication under stress.

Responsiveness: High availability to meet urgent requests and unforeseen events.

Complete management of complex multi-practitioner schedules (Doctolib, Maiia) → schedule optimization and reduction of lost slots. Remote appointment booking, telephone/digital patient reception with active listening and management of priorities/emergencies. Billing optimization (SESAM-Vitale, follow-up on unpaid invoices, and accounting monitoring → improved recovery and reduced CPAM rejections. Writing of medical reports, summaries, and letters with impeccable spelling/syntax. Absolute respect for medical confidentiality, GDPR, and reinforced confidentiality procedures in tele-secretariat.

Global administrative support: quotes, billing, supplier relations, payment tracking, implementation of performance tracking tools (KPIs, advanced Excel dashboards) for small structures → internal process optimization.

Organization & Rigor: Meticulous schedule management to optimize your consultation days.