Freelancer profile translated to English.
Back to original languageAbout Ryad
Are you an SME, startup, or local authority looking for clear, fast, and efficient IT support? I can help you manage your IT infrastructure: remote assistance, Microsoft 365 account management, writing accessible technical documentation, and responsive troubleshooting. Trained rigorously, autonomous, and passionate, I simplify your digital tools so your teams can gain autonomy and productivity. I manage your daily IT projects, from setting up collaborative tools to access management, with personalized human support.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- OranoIT CorrespondentENERGY AND UTILITIESJune 2024 - Today (2 years)Châtillon, France• Interface between headquarters users and IT service providers,• Administration of SharePoint and internal server access• Implementation of actions to improve user experience• Allocation and return of IT equipment (PCs, Smartphones, etc.)• User assistance with workstations and ticket creation for IT service providers• User assistance with the Group's office tools• User assistance for the installation of business application licenses• Performing "post-processing" activities to configure access to license servers.• Writing documents for the creation of new software installation packages and follow-up.• Participation in writing DAT (Technical Architecture Dossiers) under the supervision of the domain manager.• Project monitoring and participation in IT system improvement initiatives.
- ACENSISupport TechnicianCONSULTING AND AUDITSFebruary 2023 - June 2024 (1 year and 4 months)Courbevoie, France• User account administration• Management of user account permissions in Active Directory• Management of the user account lifecycle in Active Directory• Investigation and diagnosis of user issues• Dispatching and handling of Level 1 support tickets• User support (phone, chat, email, ticket)• Computer workstation installation• IT park and mobile fleet management via Intune• Hardware manipulation on computer workstations (changing SD cards, replacing connectors, etc.)• IT equipment inventory management at the IT department• Remote control of computer workstations using TeamViewer
- DIS-CONNECTIT TechnicianTELECOMMUNICATIONSJuly 2022 - February 2023 (7 months)Paris, France• Responsible for migrating the company's IT tools to an application suite• Responsible for implementing the new ticketing system• Organization and delivery of training (in English) on the company's IT tools to teams in France and Germany• Travel throughout France for the deployment of mobile fleets and local support• Writing technical documentation• Administration and management of MDM/MSP for several thousand phones• Level 1 and 2 technical support• Deployment of iOS and Android mobile fleets in 5 clinics• Creation of Apple Configurator 2 blueprints and configuration of Apple Business Manager• Creation of Google Sites for IT project management
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Education
- BTS SIO Option SISR (Services Informatiques aux Organisations, Solutions d'Infrastructure, Systèmes et Réseaux)Efrei, School of Digital Technology2024BTS SIO Option SISR
Certifications
- Cybersecurity EssentialsCisco NetAcad2023