Freelancer profile translated to English.

Description

I am a traveling systems and network administrator, with a solid background in TSSR and a diverse IT career. Graduating with a 2-year degree in systems and networks, I gained significant experience as a local support technician at AXA, where I primarily managed L2 software incidents, workstation imaging, and mobile phone management via Airwatch, while also having the opportunity to provide VIP support. I also led a personal business recovery project and completed internships in network installation and configuration. Reliable, autonomous, and rigorous, I have strong analytical skills and excellent teamwork.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Dhs
IT Technician
DIGITAL AND IT
September 2024 - Today (1 year and 9 months)
Workstation configuration, deployment project, data recovery, software installation.
SECURINFOR
IT Support Technician
DIGITAL AND IT
April 2022 - March 2023 (10 months)
Service provider company at AXA France. Help Desk, Traveling Proximity, I performed the following tasks: Client workstation imaging, Equipment allocation to AXA employees, accident management and IT requests for the AXA client via the ServiceNow ticketing tool (Silva), equipment and accessory replacement (workstation change during breakdown), equipment allocation via Silva, stock monitoring, Office Suite, Teams telephony, Softphone configuration and setup on the user's workstation. Handling L2 software incidents (VPN / Citrix / business application + Windows environment), mobile phone management via the Airwatch console and enrollment, Active Directory password changes.