Freelancer profile translated to English.

Description

Insurance broker for 7 years in the individual market, I offer an external perspective on the quality of your products and help you improve customer relationship management.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 10km)

Yonivers assurance
Branch Manager
January 2024 - Today (2 years and 5 months)
Paris, France
• Optimization of the agency's internal operations to improve the quality of service provided to clients.
• Operational management of teams
• Implementation of the company's commercial strategy and local actions to retain customers.
• Recruitment, training, and supervision of new employees to ensure their integration.
Bnp Paribas
Back Office Manager
January 2018 - June 2018 (5 months)
Fontenay-sous-Bois, France
• Processing of customer requests and complaints within rapid deadlines.
• File management according to internal processing procedures.
• Coordination of internal projects, including planning, execution, and monitoring of results.
Yonivers assurance
Insurance Broker
January 2019 - January 2024 (5 years)
Paris, France
• Keeping client files up to date, including renewals, modifications, or cancellations of contracts.
• Providing personalized advice and solutions with a catchy and relevant sales pitch.
• Customer loyalty through close support and professional, personalized technical advice.