Rudy Siyet Lowen

I help companies improve their service quality, optimize their processes, and reduce operational issues.

With over 10 years of experience in the banking, insurance, energy, and services sectors, I support companies in structuring their activities, improving customer experience, and enhancing team performance.

Examples of assignments:

✔ Structure a complaint management process (Analysis of existing processes, identification of bottlenecks and dysfunctions, mapping of operational journeys and flows, improvement recommendations)

✔ Implement a quality management dashboard (Definition of KPIs, creation and automation of reporting, dashboard design, operational performance analysis, preparation of steering committees)

✔ Formalize operational procedures for a department (formalization/update of procedures and operating methods)

✔ Conduct an audit of customer journeys and identify pain points

✔ Support a team during organizational transformation

✔ Design training programs and operational materials

Intervention methods:

One-off project

Project support

Part-time operational reinforcement

Team consulting and coaching

100% remote intervention

Expected outcome

Smoother processes, better-supported teams, reliable indicators, and enhanced customer experience.