Rudy Makonga

Contact qualified prospects via phone calls, emails, or other means.

- Present the company's offers and services in a clear and convincing manner.

- Qualify the needs of prospects in order to better guide the commercial proposal.

- Manage the appointment calendar for closers.

- Follow up with prospects throughout the sales process until conclusion.

Supervise all daily operations of the company.- Manage and coordinate the technical and commercial teams.- Ensure the quality of customer service and customer satisfaction.- Develop and implement commercial development strategies.- Manage relations with suppliers and partners.- Control the budgets, costs, and profitability of the company.- Ensure compliance with safety standards and regulations in force.- Recruit, train, and evaluate personnel.- Analyze the company's performance and make decisions to improve efficiency.

(Experience in outbound / inbound calls – individuals & professionals)

Making telephone calls for the sale of services (telephony, internet, teleassistance, energy renovation).

Clear and personalized presentation of offers, adaptation of the speech according to the client's needs.

Strong ability to convince, manage objections, and conclude effectively.

Sale of complementary services, customer loyalty and follow-ups.

Daily use of CRM for lead tracking and management.

Participation in team management (energy renovation), coaching and performance monitoring.

Regular results above targets thanks to a persuasive, professional, and customer-oriented approach.