Description

Product Manager

- Constant focus on end-user & customer service delivery

- Business requirement gathering (from head-of to end user)

- Look & feel design

- Acceptance testing

- Training and user/customer support

Project Manager

- Project management: budget, planning, reporting, tasks follow-up

- Team management: team spirit, commitment & team-member grow

- Contract & supplier management

- Project/Bundle definition and organization

- Project start : scoping, BRD, business workshop

- Management of hand-over phases

Senior Consultant

- Business Consultant (workshops, process definition & requirements)

- IT Service Management expertise (CMDB+ITSM solution design)

- Senior Business Intelligence consultant (KPI, Report, DWH..)

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Toulouse (up to 50km)

ELIPS
IT Product Manager - ITSM Consultant
DIGITAL AND IT
January 2013 - Today (13 years and 5 months)
2017 Program 4-FLIGHT - DGAC
Program management support (>1bn€)
o Project management support & audit (17 projects)
o Key program milestone definition
o Roadmap & projects objectives

2015 ITIL iTop Ticketing application
(10000 customers, 11000 tickets/month)
- Design and implementation of a unique ticketing solution on three NOCs (Norway, Slovakia, France)
- Business workshops, process alignment, BRD writing
- Application architecture, development coordination and deployment
- Data management + migration
- Training & Business Support

2015 CMDB iTop solution - Airbus Defense & Space BC
(10000 Customers, 100k CIs)
- Deployment of a unique CMDB solution across BC
- Business workshop, needs definition, development management
- Project coordination regarding IT strategy and Business needs

2014 CRM Solution Center - Airbus Defense & Space CIS
Service Delivery manager
- Creation and management of a CRM Solution Center (3 CRM, 4 Dept., 300 users)
- Process definition, user support, helpdesk & training, communication
- SLA/KPI Reporting
ITSM Product management AMOA Conduite du changement Gestion de projet
CGI
IT Product Manager - Project Manager
AVIATION AND AEROSPACE
April 2011 - December 2012 (1 year and 8 months)
2013 CRM Design & implementation - ASTRIUM – GC
PMO/IT Project manager
- CRM Business definition (BRD) and design of the solution
- Project coordination with Business, IT Supplier (dev) and IT dpt.
- Solution deployment on 4 subsidiaries (UK,GE,FR,US): Change, Training

2012 CRM Design & implementation - ASTRIUM – GEO (SpotImage)
PMO/IT Project manager – 700k€
- Needs definition support (BRD) and design of the solution
- Project coordination with Business, IT Supplier (dev) and IT dpt.
- Deployment on 10 subsidiaries in the world : Change, training, communication

2011 ASTRIUM – ASV CRM
PMO CRM Deployment
- Coordination of CRM deployment in Astrium (3 Business Divisions + 21 legal entities)
- PM support, process review, reporting
- Masterdata alignment
Gestion de projet Product management AMOA Formation CRM
CGI France
IT Project Manager - BI Senior Consultant
March 2007 - May 2011 (4 years and 2 months)
2011 EDF – SUA Reporting
- Design of the BI solution for EDF Pro Contract pricing tool (10000 contracts/days).
- Project Management

2010 Airbus - Unified Planning reporting solution
- Design on the BI solution for Airbus Unified-Planning (Airbus macro planning tool - millions of tasks)

2010 AIRBUS/TV – OPMS
BPL Support, ISPL
- Design of a solution to unify & automate the management production KPIs for the monitoring of all Airbus plants.

2009 AIRBUS – ExECo (Extended Enterprise Collaboration)
PMO of the program, Axess ISPL
- Coordination of the 10 projects of ExECo
- Transverse Progress meeting, reporting, Business Process
- Deployment of Axess infrastructure solution in FR,UK,NA

2008 FRANCE TELECOM – SIDOBRE project
- Project manager BI Solution, Business workshop, reports design

2007 EDF – SICOM AMS
Project Manager (800 MD)
- Program launch support on three sites (Bordeaux, Paris,Toulouse)
- Project management : 4 front-office consultants + 10 back-office engineers
Business intelligence Gestion de projet Gestion de projet technique