Ruben Peperkamp

General director and founder of a specialized service organization within a niche market in the Benelux. Built from a small start into a structurally profitable company with over 70,000 customers, 200+ employees (cumulative), and an annual revenue of €1m+.

Fully responsible for P&L, strategy, and daily operations. Developed and scaled the entire service chain, including CRM/ERP, subscription models, and quality processes. Led recruitment, training, and performance management of teams up to approximately 100 FTE during peak load.

Known for an exceptionally strong operational instinct: a keen sense for efficiency and quality, both in direct customer contact and on the shop floor. Able to identify and address friction, waste, and capacity issues early on.

Managed multiple reorganizations in the context of acquisitions, growth, and fiscal audits, without interrupting service delivery or losing customer trust. Grown within the niche to become a benchmark in the Benelux; referrals from large chains were directed to our location as the standard for complex service issues.

Combines entrepreneurial spirit with managerial responsibility: build, bear, and continue to deliver — even under pressure.

Interim director for organizations in growth or under pressure. Hands-on involvement in daily management, decision-making, and establishing structure.

Deployed to stabilize stalled operations, get teams working again, and achieve concrete progress within a short time. Quickly deployable, with minimal onboarding time and a focus on doing rather than planning.

Founder and product lead of an early-stage platform focused on community and engagement. Responsible for product development, daily operations, and setting up the initial market launch.

Managed pilots, established basic processes, and directed daily activities across product, operations, and delivery in a resource-constrained environment.