About Rubén
Spanish
Native or bilingual
English
Fluent
Experience
- AppleOperations SpecialistTECHAugust 2011 - December 2025 (14 years and 4 months)Madrid, SpainResponsible for backstage operations in high-volume stores, leading extended teams and ensuring operational excellence under constant pressure.• Sustained inventory accuracy guarantee >99% for almost 10 years, mastering corporate systems (SAP, GBI, POSAdmin) and adapting to constant changes in processes and tools.• Operational leadership in physical inventories, receiving, returns, and discrepancy resolution, ensuring continuity and efficiency in high-pressure environments.• Development and training of teams in critical procedures, strengthening operational resilience against rotations, absences, and demand peaks.• Cross-functional collaboration with Technology, Merchandising, IS&T, Support, and Leadership to align objectives, optimize processes, and improve customer experience.• Driving data-based improvements through proprietary tools, commercial deviation analysis, and participation in store openings.• Active participation in 4 store openings, training and operational deployment (Core and NSO), leading Visual Merchandising initiatives and coordinating overnights with the Visual Manager.• Maintenance of exceptional satisfaction levels (NPS 100% for several months) through comprehensive and personalized solutions in products and services.• Recognition for high performance with promotion to Full Time contract, being the first Specialist to achieve it at Gran Plaza 2.• Strategic transition from Product Zone to Back of House Specialist, assuming leadership in key processes such as Cycle Counts and internal inventories.
- UTE VEAIT Team Lead and Application DevelopmentTECHDecember 2009 - July 2011 (1 year and 7 months)Madrid, SpainIT Technician• Administration and maintenance of office IT infrastructure, managing over 20 workstations and 100+ mobile devices in a production environment.• Training staff on corporate tools and updates, along with managing CAD databases and files in production environments.
- Yelmos CinesResearch and Development TechnicianENTERTAINMENT AND LEISUREJune 2008 - April 2009 (10 months)Madrid, SpainResearch and Development Technician• Development, maintenance, and operation of the Cinegames room, integrating over 50 computer systems and participating in the technical construction of rooms at the Islazul Shopping Center.• Design and implementation of software solutions for digital signage and ticket printing systems, optimizing operational workflows.
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Education
- Swift Developer Program 2025Apple Coding Academy2026Swift · SwiftUI · SwiftData · async/await · APIs REST · Codable · Arquitectura Nativa · Xcode · Git · TestFlight · Liquid Glass