Freelancer profile translated to English.
Back to original languageAbout Roza
Need responsive, human, and perfectly organized customer support? 🚀
As a junior Customer Relationship Manager, I support companies and startups in the daily management of their Customer Care. My objective is simple: transform every interaction into a positive experience for your users while optimizing your internal processes.
Proficient with tools like HubSpot, Slack, Notion, and DocuSign, I am immediately operational to:
- Manage your omnichannel support (emails, chat, phone) with empathy and professionalism.
- Handle administrative and commercial follow-up (contract management via DocuSign, follow-ups and lead qualification on your CRM).
- Build customer loyalty by providing quick solutions to disputes and boosting your customer satisfaction.
- Organize your activity with a clear structure on Notion.
Rigorous and with a strong commercial temperament, I don't just answer tickets: I actively participate in your customer retention and the development of your brand image.
Immediately available. Let's discuss your needs!
French
Native or bilingual
English
Basic
Arabic
Fluent
Can work on-site
Paris (up to 50km)
Experience
- EpsorSales RepresentativeFebruary 2025 - August 2025 (6 months)Paris, FranceFull management of the sales cycle: CRM use (Hubspot), quote preparation, contract management (Docusign, Usecollect), and customer follow-up.Handling incoming requests from clients and prospects via the sales chat.Preparing audits and personalized demonstrations to support sales meetings.Presenting and negotiating offers during sales interviews.Post-signature follow-up: customer follow-ups and coordination with back-office teams.Multichannel B2B prospecting (phone, LinkedIn, email).Writing and managing responses to calls for tender.
- (Monadem CRM)Junior Customer CareOctober 2022 - September 2023 (11 months)Multichannel customer support and assistance (email, phone, chat).Ticket management and rigorous follow-up of customer satisfaction.Qualifying customer needs and directing them to sales teams if necessary.Contributing to reporting and continuous improvement of the customer experience.Collaboration with internal teams (sales, product, tech).
- (Laiterie Tassili)Sales AssistantMarch 2022 - July 2022 (4 months)Prospecting for new clients.Conducting market research and competitive analysis.Monitoring and managing order processing and deliveries.Organizing sales appointments.Writing sales documents and materials.
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Education
- MBA Customer Relationship Management and Marketing ManagementICD Business School2025MBA
- Bachelor's in ManagementMouloud Mammeri University of Tizi-Ouzou2023Licence en Management
Skill set
Categories
- Other