Freelancer profile translated to English.

Description

Passionate about customer service, I put my organizational skills and my mastery of French at the service of your clients. Experienced in e-commerce support, I provide fast and professional assistance to improve customer satisfaction.

Languages

Malagasy
Native or bilingual
French
Fluent
English
Basic

Workplace preferences

Remote only

Primarily works remotely

VELOGIC,
Intern in Transit and Logistics
August 2022 - October 2022 (2 months)
Antananarivo, Madagascar
• Participation in processing import / export files
• Monitoring of customs formalities
• Customs clearance of packages
• Supporting the logistics team in document management
Intelcia,
Customer Advisor
E-COMMERCE
October 2023 - January 2025 (1 year and 3 months)
Antananarivo, Madagascar
• Handling customer calls and requests
• Order follow-up (processing returns, order cancellations, refunds, etc.)
• Effective resolution of customer issues, ensuring a high satisfaction rate
• Daily use of CRM software for file tracking
• Follow-up of dispute files
• Ensuring customer support until order confirmation
E-commerce Order Management File Tracking Customer Satisfaction Empathy

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Professional training in transit and customs
National Institute for Professional Training
2023
Formation professionnelle en transit et douane

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Roycka Randrianarisoa

Customer Advisor

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