Freelancer profile translated to English.

Description

Proven expertise in technical support for VIP populations, with an absolute priority given to personalized assistance and agile incident resolution.

My approach is based on proactive system management and transparent communication, ensuring optimal user satisfaction. Passionate about technological innovation and collaborative work, I am committed to leveraging my IT support expertise to deliver an excellent user experience.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 30km), Corbeil-Essonnes (up to 10km)

EGIS Group
VIP Support
MECHANICAL ENGINEERING
December 2025 - Today (8 months)
15th arrondissement, 75015 Paris, France
VIP Support: Personalized and priority assistance to executives (stress management, discretion, and critical responsiveness)
Collaborative Spaces Management: Administration and operational maintenance of Microsoft Teams Rooms (Logitech Rally, Meetup equipment); ensuring the smooth running of governance instances
Mobility & Devices: Configuration and advanced support for the mobile fleet (smartphones and tablets) on iOS and Android
Device Lifecycle Management (Modern Management): Deployment and imaging via Windows Autopilot (provisioning, remote Master and Wipe management)
Cloud & On-Premise Administration: Access and identity management via Active Directory and Microsoft Intune (Azure) for device enrollment and compliance
Inventory & Asset Management: IT stock optimization, inventory, and rigorous tracking of incoming/outgoing items (hardware, packages, consumables)
Hardware Expertise: Diagnosis and physical repair of computers (screen, keyboard replacement, RAM upgrades) to maximize the lifespan of the fleet
Peripherals: Management and troubleshooting of the printing fleet and local equipment
Microsoft Azure iOS Android ServiceNow VIP Support
GIE AXA GROUP OPERATIONS
Local Support
BANKING AND INSURANCE
April 2024 - September 2025 (1 year and 5 months)
Paris 08 Élysée, France
Provide personalized user welcome
Diagnose the encountered incident to understand the root cause of the problem
Resolve the incident using the provided tools
Escalate unresolved incidents while remaining attentive to intervention deadlines, and keep the user informed
Provide a precise description of each intervention by filling in the necessary fields in the Incident Management tool
Ensure the arrival and departure of employees, installation and initial configuration of IT and telephone equipment
Manage user rights on Active Directory and Azure/Intune
Backup team leader, manage teams and planning
Incident Management Microsoft Azure Printing Leadership and Team Management Active Directory