Freelancer profile translated to English.

Description

Customer relations professional with over 7 years of experience in customer service, I assist companies in managing customer interactions and daily administrative follow-up. Serious, organized, and attentive, I ensure a smooth, responsive, and professional customer experience.

I can assist with:

Managing customer requests (email, chat, phone)

Following up on cases and orders

Administrative and back-office support

Managing schedules and documents

Handling complaints and after-sales service follow-up

Updating tracking spreadsheets and databases

Accustomed to remote work, I am autonomous, rigorous, and able to quickly adapt to the tools and needs of each company. My goal is to provide efficient service while maintaining an excellent relationship with customers.

📩 Available for one-off assignments or long-term collaborations.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

BNI Madagascar
Internship (Monetics Department)
April 2014 - June 2014 (2 months)
• Receiving and recording mail (stolen, lost, defective cards, ...)
• Managing administrative tasks: data entry, filing, and archiving documents.
Administrative Management Administrative Assistant Data Entry Microsoft Office Back Office
BMOI Madagascar
Back Office Operator for the Financing Implementation Department
November 2016 - January 2017 (2 months)
• Organizing work by prioritizing tasks to meet expectations and deadlines
• Updating information in the software to ensure traceability of actions and facilitate case follow-up
BMOI Madagascar
Tele-clearing Agent
March 2017 - December 2017 (9 months)
• Organizing work by prioritizing tasks to meet expectations and deadlines
• Entering and recording checks