Freelancer profile translated to English.
Back to original languageAbout Rova
With several years of experience in the hospitality industry, from operations to establishment management, I now support companies in their quality and customer experience improvement initiatives.
Specializing in quality audits, compliance checks, and report analysis, I ensure the quality of deliverables, their compliance with defined standards, and the identification of concrete areas for improvement.
My field experience allows me to understand operational realities and propose pragmatic, directly applicable recommendations.
My areas of expertise include: quality audits, compliance, customer experience, reporting, continuous improvement, and operational excellence.
French
Native or bilingual
English
Fluent
German
Basic
Remote only
Primarily works remotely
Experience
- Rova MURIELMystery Quality Audit Consultant in HospitalityHOSPITALITYSeptember 2025 - Today (11 months)Comprehensive analysis of the customer experience: welcome, check-in/check-out, cleanliness, room service, restaurant, management of requests and complaints.Observation and evaluation of staff: professionalism, responsiveness, customer relations, adherence to standards.Detailed report: summary of findings, performance scores, concrete examples, and prioritization of actions.Concrete recommendations: action plan to improve customer satisfaction, operational efficiency, and loyalty.Follow-up and support: assistance in implementing recommendations and monitoring improvements.
- LYCÉE HÔTELIER, Yvon BourgesCONTRACT TEACHER IN HOSPITALITY & CATERING (ACCOMMODATION & SERVICE OPTION)EDUCATION AND E-LEARNINGMarch 2024 - June 2024 (3 months)Dinard, FranceContract teacher in Hospitality & Catering (Accommodation and Service option)Teaching professional knowledge and skills to students in initial training (Bac Pro / BTS).Design and delivery of practical and theoretical courses in accommodation and service.Pedagogical support and individual monitoring of students in their academic and professional progress.Participation in educational projects and preparation for professional integration (internships, orientation, job search techniques).
- Rova MURIELFunnel Builder & Digital MarketingCONSULTING AND AUDITSMay 2025 - Today (1 year and 3 months)🔧 Creation & Technical IntegrationComplete creation of funnels on Systeme.io, ClickFunnels, WordPress/ElementorSetup of landing pages, sales pages, upsells/downsells, thank you pagesIntegration of payments, calendars, forms, automated emailsHosting, domain configuration, and CRM automation setupAdvanced automations on ActiveCampaign and Systeme.io📊 Optimization & PerformanceA/B testing, conversion tracking, and customer journey analysisImprovement of conversion rates and average order valuePersuasion-oriented copywriting and user flow optimization🧠 Marketing StrategyApplication of PLF, Evergreen, and Challenge Funnel logicDesign of strategic email sequences (sales, follow-up)Development of coherent and attractive digital offersGlobal vision of the customer journey: from audience to loyalty
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Education
- Managing new generations, Conflict management, Developing team cohesion,...ASFOREST,Paris2021Manager les nouvelles générations, Gestion des conflits, Développer la cohésion d'équipe,...
- Professional License in Hotel and Restaurant Establishment Management / Bachelor's Degree inUPEM&ESGCI,Paris2017-2018Licence professionnelle en Gestion des établissements hôteliers et de restauration/ Bachelor en