About Rouayda
French
Native or bilingual
Experience
- Synanto (anciennement 2S2I)MOA/Business Analyst Consultant at Crédit Agricole Technologie et ServicesBANKING AND INSURANCEAugust 2022 - October 2022 (2 months)Montpellier, France
- BRG HABITATWeb/CRM Project ManagerOctober 2020 - July 2022 (1 year and 9 months)France- Organization of scoping and needs gathering workshops.- Implementation of a roadmap in coordination with business teams.- Management of workflow digitalization.- Management of design and development phases.- Support and coaching during the transition phase.- End-to-end management of CRM tool (Monday) evolutions.- Gathering and analysis of business team needs for the creation of tracking dashboards and subsequent consolidation of requests on Monday.- Implementation of management tools for activity tracking.- Configuration and setup of the CRM platform (Monday).- Management of work for improving Monday dashboards (Integration and automation).- Monitoring of KPI performance indicators.- Tracking and updating of activity monitoring dashboards.- Identification of risks and development of prevention plans using work-centered condition assessment methods.- Creation of monthly and annual dashboards (statistics, activity tracking, client tracking, and revenue).- Ensuring the smooth functioning of the transformation and synchronization with management.- Budget monitoring and management. - Prioritization of functionalities with different teams (sales, marketing, IT, HR, and customer service).
- BRG HABITATMultimedia Graphic DesignerApril 2020 - September 2020 (5 months)Francewww.brghabitat.fr
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Education
- Licentiate degree, multimedia communicationISAMM2014Licentiate degree, communication multimédia
- ISTQB trainingCifop2019Formation istqb