Freelancer profile translated to English.

Description

I am a virtual assistant with 9 years of experience in customer service, email management, administrative follow-up, and activity organization.

My strengths: responsiveness, reliability, attention to detail, and autonomy.

Languages

Workplace preferences

Remote only

Primarily works remotely

Euro CRMMauritius
Customer advisor
TELECOMMUNICATIONS
July 2017 - April 2024 (6 years and 9 months)
For 5 years, I supported the clients of a major telephone operator in their procedures: managing requests by phone and email, file follow-up, dispute resolution, and first-level technical assistance.
Konecta Corporativa
Quality officer Carrefour Bank and insurance
BANKING AND INSURANCE
April 2023 - May 2024 (1 year and 1 month)
Responsible for the quality of calls and customer interactions, I analyzed the telephone and written interactions of advisors to ensure compliance with procedures, tone, and customer satisfaction.
Le site de l’auto
Virtual assistant
AUTOMOBILE
July 2024 - Today (1 year and 10 months)
Virtual assistant for an automotive brokerage platform, I was responsible for the administrative processing of brokerage fee refund requests (document verification, file follow-up, customer interactions by phone and email).