About Rose
French
Native or bilingual
English
Conversational
Experience
- Euro CRMMauritiusCustomer advisorTELECOMMUNICATIONSJuly 2017 - April 2024 (6 years and 9 months)For 5 years, I supported the clients of a major telephone operator in their procedures: managing requests by phone and email, file follow-up, dispute resolution, and first-level technical assistance.
- Konecta CorporativaQuality officer Carrefour Bank and insuranceBANKING AND INSURANCEApril 2023 - May 2024 (1 year and 1 month)Responsible for the quality of calls and customer interactions, I analyzed the telephone and written interactions of advisors to ensure compliance with procedures, tone, and customer satisfaction.
- Le site de l’autoVirtual assistantAUTOMOBILEJuly 2024 - Today (1 year and 10 months)Virtual assistant for an automotive brokerage platform, I was responsible for the administrative processing of brokerage fee refund requests (document verification, file follow-up, customer interactions by phone and email).
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Education
- Master 1 in LawEstiim Antananarivo2015