Freelancer profile translated to English.
Back to original languageAbout Rosdel
IT Support Technician, I help companies ensure the continuity of their IT infrastructure and the comfort of their employees.
💼 My areas of expertise:
- Level 1 & 2 User Support (Windows / macOS)
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Workstation Installation & Configuration
- Workstation Security (backups, antivirus, best practices)
- Network Troubleshooting (Wi-Fi, printers, VPN)
- Documentation & User Training
⚡ My added value:
- Quick and educational intervention
- Full autonomy
- Clear communication with non-technical profiles
- Clean and documented work
🎯 Types of missions:
- SMEs, firms, schools, freelancers
- Occasional or recurring support
- On-site or remote interventions
📍 Available evenings / weekends — short or long missions.
Also certified **Google Cybersecurity Professional Certificate**, I am strengthening my cyber analyst skills through:
- RegularCTF (Capture The Flag)practice
- Setting uppersonal labs (HomeLab)
- Surveillance, detection, and incident response projects
- Preparation for future certifications (CompTIA Security, etc...)
This dual profile ofIT Support + Cyberallows me to combine operational field knowledge with an understanding of security challenges.
I prioritize missions where I can quickly provide concrete solutions, with a high level of reliability and pedagogical approach.
French
Native or bilingual
English
Conversational
Can work on-site
Évreux (up to 50km)
Experience
- Université de Rouen NormandieOperations, Support, and Information Processing TechnicianEDUCATION AND E-LEARNINGOctober 2022 - December 2023 (1 year and 2 months)Évreux, France• Level 1/2 User Support in Windows environments• Incident Management (hardware, network, basic security)• Network Support: troubleshooting DNS, DHCP, VPN incidents• Workstation deployment (data backup and restore)
- Artemys Normandie (groupe Artemys)Support TechnicianRESEARCHJuly 2020 - November 2020 (4 months)• Level 1/2 User Support in Windows environments• Incident Management (hardware, network, basic security)• Network Support: troubleshooting DNS, DHCP, VPN incidents• Workstation deployment (data backup and restore)
- SEA TPI créateur et animateur de Centres de Services ITSupport TechnicianTRANSPORTATIONMarch 2019 - February 2020 (11 months)• Level 1/2 User Support in Windows environments• Incident Management (hardware, network, basic security)• Network Support: troubleshooting DNS, DHCP, VPN incidents• Workstation deployment (data backup and restore)
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Education
- Google Cybersecurity Professional CertificateCoursera2025Google Cybersecurity Professional Certificate
- BAC Computer Science and Management2003BAC Informatique et gestion
Certifications
- Google Cybersecurity Professional Certificate V2Coursera2025