Rosa S.

For 18 years, I have provided and continue to provide comprehensive support to the marketing department, coordinating resources, suppliers, and internal teams to ensure the efficient execution of campaigns and projects.

Marketing budget management and control

• Supervise and update the annual budget allocated to marketing activities.
• Perform monthly expense tracking, identify deviations, and propose adjustments.
• Coordinate with advertising, events, and media teams to ensure efficient resource utilization.

Administrative tasks

• Manage supplier onboarding and tracking, negotiating terms and ensuring deliveries/payments.
• Review contracts, coordinate signatures, archive documentation, and ensure compliance.
• Validate invoices, collaborate with accounting, and resolve issues.

Creation and analysis of monthly reports

• Extract internal and external sales data, interpret it, and generate reports with key KPIs.
• Analyze media investment, evaluate campaign performance, and propose optimizations.

Corporate website management

• Update content and visual elements in WordPress.
• Ensure GDPR compliance: cookies, forms, consent, and privacy.
• Detect errors and coordinate their resolution with technical support.

Collaboration on CSR reports and international projects

• Coordinate data and information collection for sustainability reports.
• Facilitate communication between international teams, support translation, and task tracking.

Event and trade show organization and management

• Plan logistics: bookings, suppliers, materials, transportation, and assistance.
• Supervise the timeline and manage unforeseen events.
• Evaluate post-event results and propose improvements.

Provided administrative and operational support to various departments (accounting, HR, sales, and marketing), ensuring smooth communication between areas and the correct execution of internal processes.

General administrative management

• Answer calls, emails, and internal and external communications.
• Organize and archive physical documentation.
• Keep the database updated and manage records.

Departmental support

• Collaborate with accounting, human resources, sales, and operations teams.
• Facilitate communication between areas, convey information, and coordinate joint tasks.

Customer service, sales, and marketing support

• Resolve customer inquiries by phone or email.
• Support in preparing sales and marketing documentation.
• Coordinate shipments and deliveries according to customer needs.

Organization of internal meetings and events

• Coordinate schedules, book rooms, prepare materials.
• Manage employee travel and transportation.
• Supervise logistical tasks for in-person meetings.

Responsible for managing multilingual reservations (Spanish and French) and providing personalized assistance to loyal customers, ensuring an excellent experience throughout the booking and stay process.

Multilingual reservation management (Spanish and French)

• Handle reservation requests by phone.
• Register, modify, and confirm reservations in internal systems.
• Coordinate special requirements, customer preferences, or issues with other departments.
• Communicate key information about availability, rates, cancellation policies, and general terms and conditions.
• Follow up on pending reservations and ensure their correct execution.
• Personalized attention to VIP clients (Spanish and French)

Reservation management and personalized professional assistance to loyal customers (Spanish and French)

• Resolve queries, manage complaints, and provide quick and effective solutions.
• Supervise compliance with quality standards and exclusive service protocols.
• Act as a privileged point of contact throughout the booking and stay process.
• Ensure confidentiality and differentiated treatment according to customer profile.