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Rosa M.RM

Rosa M.

Office Manager / E-learning Assistant / English Customer Service

On-demand
Migné-Auxances, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Rosa

☑️My name is Rosa and I help Web entrepreneurs and business leaders who wish to delegate time-consuming tasks of their activity exclusively remotely.

Office Manager with 10 years of experience in administrative professions, I support, assist and help VSEs/SMEs, Startups to optimize their time management, find solutions, solve problems in order to achieve their objectives.

My role is to relieve you of the time-consuming aspect of managing your business. In the pursuit of excellence, I continuously train myself to provide you with quality work.

I therefore offer you my services to support you in managing your company. My clients can entrust me with operations related to:
- implementation of procedures,
- administrative management,
- commercial management (Follow-up of unpaid invoices, allocation of payments, bank reconciliation, invoice entry, ...),
- Customer support,
- external and internal communication of your company,
- English/French translation
- administrative management for training organizations (tracking trainee files, checking and controlling files and contracts, invoicing with financial organizations (opco/opca, cpf, pôle emploi etc.).

The tools I regularly use are:
- Microsoft (Word, Excel, Powerpoint)
- Teams
- Systeme.io
- Google (drive, gmail, calendar…),
- Trello
- To do list
- Canva
- Paypal
- Calendly
- Notion
- Tally
- Salesforce

Do not hesitate to contact me, I remain at your disposal.

Keywords: office manager, virtual assistant, management assistant, executive assistant, administrative assistant, personal assistant, project management, training, customer service.
  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • 33+3 CONSULTING
    Freelance Accounting Assistant
    CONSULTING AND AUDITS
    February 2021 - March 2021 (2 months)
    Invoice entry
    Payment allocations
    Bank reconciliation and payment tracking
    Data Entry
  • Dolvy
    Customer Support Assistant
    E-COMMERCE
    November 2020 - December 2020 (1 month)
    Respond to customer inquiries
    Track orders until delivery
    Inform customers about products
    Handle complaints
    Customer Service
  • Tobaro beauty
    Freelance Assistant
    E-COMMERCE
    December 2020 - Today (5 years and 6 months)
    Influencer research
    Drafting emails
    Researching testers and tracking orders and reviews on Amazon
    Product promotion

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Education

  • Master 1 Public Management
    IPAG
    2017
  • Bachelor's Degree in Public Administration
    IPAG
    2016

Skill set

Categories