Freelancer profile translated to English.
Back to original languageAbout Roronoa
With over 7 years of experience in telemarketing, sales follow-up, and customer support (Phonème, Amaline Assurances, Bouygues Entreprises), I help companies convert more prospects into loyal customers through a human, clear, and effective approach.
Specialized in:
Outgoing calls / follow-ups
Remote sales (BtoC & BtoB)
Customer database management & sales follow-up
Handling incoming calls and emails
My approach:
Active listening, fluid communication, and a taste for challenge to exceed objectives without sacrificing the quality of customer contact.
Available remotely, flexible, results-oriented.
French
Native or bilingual
Can work on-site
Nantes (up to 30km), Rezé (up to 20km)
Experience
- PhonemeTelephone AdvisorREAL ESTATEFebruary 2017 - Today (9 years and 6 months)Clisson, FranceOutgoing calls (telemarketing / phoning)Incoming calls / telephone receptionFollow-up and follow-up of prospects or clientsQualification & database managementReports & feedback
- AMALINE ASSURANCESONLINE SALES ADVISORBANKING AND INSURANCEMay 2021 - July 2023 (2 years and 2 months)Orvault, France- Reception and processing of insurance requests:Respond to calls, emails, or incoming contacts from prospects or clients interested in an insurance contract (car, home, legal protection, pets).Understand the client/prospect's need, ask the right questions to identify the necessary coverage.- Remote insurance sales- Portfolio management and development- Skill development
- CIC OUESTONLINE ADVISORBANKING AND INSURANCEJuly 2023 - July 2025 (2 years)Nantes, FranceReception and support of clients/prospectsAdvice and sale of banking or insurance productsPortfolio follow-up and loyalty
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Education
- BTS BankingES Banque2025
Skill set
Categories
- Other