Freelancer profile translated to English.

Description

With over 25 years of experience in front and back office – most recently at Raiffeisen Informatik GmbH in Vienna – I offer you reliable support with administrative and organizational tasks.

I am new to Malta, but I bring decades of practical experience in customer contact and case processing.

My strengths:

- Fast and accurate typing (10-finger system)

- Structured, independent way of working

- Experience in customer support via chat, telephone, and email

- Available outside of classic office hours – including weekends or at night

My services:

- Email processing and correspondence

- Appointment coordination and calendar management

- Data entry and data maintenance (Excel, CRM systems)

- General research tasks

- Back office support for the self-employed and small businesses

I work 100% remotely and respond quickly to inquiries. Let's discuss together how I can relieve you!

Languages

German
Native or bilingual
English
Basic
Thai
Basic

Workplace preferences

Remote only

Primarily works remotely

Freelancer
Chat and Phone Support
December 2025 - June 2026 (6 months)
Bangkok, Thailand
In the last 6 months, I have worked as a freelancer in the area of chat and telephone support, gaining valuable experience in digital customer contact.

My tasks included processing incoming customer inquiries via chat and telephone, communicating quickly and friendly with different types of customers, and documenting conversations in the CRM system.

This experience optimally complements my 25-year career in front and back office and shows that I have successfully adapted to digital, remote-based work methods.
CRM Customer Support Weeclap Sipgate Chat Support
Raiffeisen Informatik GmbH
Office Manager / Coordinator – Front & Back Office
July 2000 - August 2025 (25 years and 1 month)
• • Operational control of front and back office processes in an IT company with several hundred employees
• • Interface function between staff, management, and facility management
• • Central point of contact for employee concerns, internal organizational issues, and resource planning
• • Trusted person and mediator between managers and teams
Gastronomie
Sales & Logistics Employee
January 2021 - January 2025 (4 years)
• • Sales, warehouse organization, and logistics coordination in a service-oriented environment
• • Flexible deployment with high customer contact frequency and teamwork under time pressure